WE stayed on version 5.0 partly because of FTS. We are still running
version 5.0.1 in Production. We were charged for and paid for FTS on our
maintenance contract. I do have a copy of last years contract with the
line for FTS on it.
So this should be a no brainer. We are upgrading from Version 5.0.1 to
7.0.1 and need the new FTS license key.
We're all paid up so should not be a problem.
Now going from SLA to SLM may be a different story because the app is
totally different and it may have different pricing.
J. Frank Cortes
patrick zandi wrote:
**
Well, not exactly what you think.
FTS was no longer supported in versions 6.01 / 6.3 -- so support does
not matter.. FTS support was for Previous Versions of FTS.
FTS was redesigned with a Different Vendor // HummingBird.. Soooo.. with
the GAP and now it is in use with ARS 7.0.
Does not mean you get licenses. or does it ? Well Kinda..
Well give you licenses for 1 year.. and this coming OCT you will have
to Purchance / and support this NEW product.
OH, and this is the similar Deal with approval server -- it was free in
ARS 6.01 and ARS 6.3 and for 1 year with ARS 7.0 .. Then ...
after all you applications are linked into the approval server.. ...
Wham.. Here is the Bill .. Have a Nice Day !!
Well I might be off a little.. But this is what I understand of the BMC
deal they have lined up for ya..
(I need to take a shower now... I feel as if I just came from a car lot,
and I had lunch with the salesmen)
have fun.
On 12/12/06, *John Cortes* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
During the past 2 weeks we've upgraded our Development AR Server from
version 5 to version 7.0.1.
In the process of doing this upgrade we found out that we had to
actually install AR Server 7.0.0 Patch 2 first so that the database gets
updated properly.
Once we got that straightened out I went and started to update my
licenses.
Now we get to FTS, which we have been using in Version 5 and paying for
all along.
Because the key name is changed I created a ticket online to purge the
old license and get a new license. Never got an email after more then 3
hours.
Call up support and after 20 minutes I'm told that my support rep has to
approve this?
I got the manager on the phone for that group and he's telling me that
this is how it works for this. I tried to explain to him that if I was
doing this on a production machine on a weekend that I can't wait for a
sales rep to approve such a thing.
Seems kinda ridiculous that I would need approval to upgrade a key that
I have been paying support for, for the whole time we've had our system
running.
Has anyone encountered this with FTS or any other Apps ?
What has been the experiences with this ?
Does anyone think that this is a reasonable thing ?
Thanks
J. Frank Cortes
--
J. Frank Cortes
Technology & Planning
Yale University
175 Whitney Ave,
Room 113,
New Haven, CT 06519
Phone (203) 432-0602
Fax (203) 432-6243
mail to : [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
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Patrick Zandi __20060125_______________________This posting was
submitted with HTML in it___
--
J. Frank Cortes
Technology & Planning
Yale University
175 Whitney Ave,
Room 113,
New Haven, CT 06519
Phone (203) 432-0602
Fax (203) 432-6243
mail to : [EMAIL PROTECTED]
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
