Yup. It's unfortunate, but prudent practice nowadays is to have the licenses in hand before you start any upgrade requiring them.
Rick On 12/12/06, Joe DeSouza <[EMAIL PROTECTED]> wrote:
** Had something similar happen a few days ago here too.. In the past when I set up server group licenses, I usually got the floating licenses against all the servers that I wanted with a single phone call to Remedy Support. I now hear that when you request for floating lincenses to be used in a server group, they have to audit that request - it goes to their audit department, and what was once a 15 minute job depending on the number of licenses, has now become a much longer process.. I think it took us nearly a day to get this request processed through their audit before the licenses were issued. Joe ----- Original Message ---- From: John Cortes <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, December 12, 2006 12:34:26 PM Subject: FTS License Upgarde During the past 2 weeks we've upgraded our Development AR Server from version 5 to version 7.0.1. In the process of doing this upgrade we found out that we had to actually install AR Server 7.0.0 Patch 2 first so that the database gets updated properly. Once we got that straightened out I went and started to update my licenses. Now we get to FTS, which we have been using in Version 5 and paying for all along. Because the key name is changed I created a ticket online to purge the old license and get a new license. Never got an email after more then 3 hours. Call up support and after 20 minutes I'm told that my support rep has to approve this? I got the manager on the phone for that group and he's telling me that this is how it works for this. I tried to explain to him that if I was doing this on a production machine on a weekend that I can't wait for a sales rep to approve such a thing. Seems kinda ridiculous that I would need approval to upgrade a key that I have been paying support for, for the whole time we've had our system running. Has anyone encountered this with FTS or any other Apps ? What has been the experiences with this ? Does anyone think that this is a reasonable thing ? Thanks J. Frank Cortes -- J. Frank Cortes Technology & Planning Yale University 175 Whitney Ave, Room 113, New Haven, CT 06519 Phone (203) 432-0602 Fax (203) 432-6243 mail to : [EMAIL PROTECTED]
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