Tarun, First the only difference between a Filter and an Escalation is the following:
1) Filters ALWAYS operate in the context of ONE record. (on Submit, Modify, Delete, etc) 2) Escalations ALWAYS operate in the context of a TIME trigger. They then either Modify existing record(s) that match a search condition OR they operate on a "VOID" record. (Essentially display only fields of the primary form that the Escalation is attached too.) So.... With all of that said.... If your Escalation finds one or more records: Then the Escalation will be modifying the matching records, or doing some action on behalf of each record. (And I think even that updates the Modified date on those records a being modified by AR_ESCALATOR. But I could be wrong about that. Anyway...) So if this is the condition your in... I would suggest a PUSH to a DISPLAY ONLY form that mirrors your source form. Attach the interested filters to the new display only form and have filters "on Submit" do the right thing against the display only form. ( You can put the filters into a guide and call the filter guide from a filter on Submit. ) If your Escalation finds ZERO records: So if this is the condition your in... I would suggest a PUSH to a DISPLAY ONLY form. Attach the interested filters to the new display only form and have filters "on Submit" do the right thing against the display only form. Note you would likely have to supply lots of data to such a display only form because there is essentially NO data in the transaction under this condition. HTH. ( But as Chris points out... if we really knew what you are trying to do... it might help.) To my knowledge there is no PERFORM-ACTION-FILTER or PERFORM-ACTION-OPERATION construct in the ARS server at this time. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 12/14/06, Tarun Kumar SHARMA <[EMAIL PROTECTED]> wrote:
Hi Stephen, Yes, you are right for normal scenario but here my need is different. Actually I have read some options regarding calling Active Link: PERFORM-ACTION-ACTIVE-LINK. In this option we do not need to implement execute on action or any update. Actually I need only such kind of option for Filter also, though I know the chances are less for such kind of option. Regards, Tarun
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