Angie, Here is another approach that may be useful - it depends upon your environment.
After reading your post this morning I started to consider different possibilities. There have been a lot of posts in the past regarding how to detect when someone else already has the same ticket open. As a test, I just created an Instant Messaging module within ARS. When the IM chat form is opened an active link checks every 3 seconds for any new messages for them and displays the messages in a table field. Another table field displays all current IM users. IM users are considered "current" by updating a record in another form with the servertimestamp (every 3 seconds during the check for new messages). You could use a similar approach with an active link on the ticket form that runs every 3 seconds to detect if someone else has opened the same ticket within the last 5 seconds. If so, then display a message to the user that "Angie Mora already has the ticket open." In order to be able to inform the second person opening the ticket that someone else opened it first every 3 seconds a separate form would need to be updated with servertimestamp. Because this approach is very network chatty (sending/receiving packets of data to/from the server every 3 seconds) it would probably only be useful in small environments or in a company that does not have a WAN (all computers on same LAN). HTH Stephen ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Angelina B Mora Sent: Thursday, December 14, 2006 4:20 PM To: [email protected] Subject: How do I create a "checking out" system ** Hello everyone! I was wondering if anyone has created a "checking out system" on Remedy tickets, to prevent 2 support techs from updating the same ticket at the same time? If so, can you please tell me how to do this? We are currently running Help Desk V. 5.0 and AR System Server 6.01. Thanks for your help!! Angie Mora Idaho National Laboratory 208 526-3535 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
