Hi Eric,
 
> I see the same thing within the server properties pages on a couple of
the servers I administer.  One shows as 5.01.01 and another as 6.03.00.

> It seems these should be 5.1.01 and 6.3.00.
 
  We have not gone back and edited previous versions that may have
followed a different historical model.  This is why you see a
discrepancy around 6.03.00 and such.
 
  There are times when folks abbreviate versions even further -
especially when versions apply to multiple releases (e.g. AR System 7
means it applies across AR System 7.0.00, 7.0.01 and most likely future
versions).  Most of these abbreviations should be relatively easy to
identify.
 
  My biggest concern are statements like "I've loaded AR System 7.0.02"
when AR System 7.0.02 does not exist.  What was most likely meant was
7.0.00 patch 002.
 
Thanks,
 
-Dave Easter
 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Monday, December 18, 2006 9:34 AM
To: [email protected]
Subject: Re: AR System version numbers


** 
Hi David,
 
Thanks for the clarification of how you believe BMC refers to the
version.
 
Part of what led to my confusion over how the version numbering should
be used is how BMC is using the them.  As an example, the version of
Migrator I am currently using shows:

        BMC Remedy Migrator
        Version 7.00.01 
        Sep 25 2006 19:00:16

Note, the Release was less than 10, yet it is indicated as .00.  From
what you said, since zero is less than ten, it seems it should simply be
.0.  The versions listed within BMC Remedy Administrator, BMC Remedy
Alert, BMC Remedy Import, and BMC Remedy User, all seem to fit this, as
they show as 7.0.01.
 
I see the same thing within the server properties pages on a couple of
the servers I administer.  One shows as 5.01.01 and another as 6.03.00.
It seems these should be 5.1.01 and 6.3.00.
 
When I look at BMC's product download page, I see the following recent
versions available:

        7.0.00
        7.0.01
        7.0.02

This makes it seems as if 7.0.02 is a separate maintenance release than
7.0.01, and not a patch for it.
 
And when I look at the patch section of the FTP site, I see the
following versions:

        5.0.1
        5.1.2
        6.0
        6.0.1
        6.3
        7.0

This makes it difficult to ascertain if a given directory contains a
patch for my version, or a different version.  For instance, would a 6.0
patch work for 6.0.1, or vice versa?, or would it even be needed in that
circumstance?  Also, following how you said the versioning should work,
shouldn't these be listed as follows?

        5.0.01
        5.1.02
        6.0.00
        6.0.01
        6.3.00
        7.0.00

Would it be possible to clarify this for those people at BMC who also
seem confused by this?  I believe if BMC themselves referred to the
product versions consistently, then there would be a better likelihood
their customers may do the same.
 
Eric Cleereman

        -----Original Message-----
        From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Easter, David
        Sent: Monday, December 18, 2006 11:55 AM
        To: [email protected]
        Subject: AR System version numbers
        
        
        ** 
        Hi All,
         
          I've noticed a distinct difference in the way some folks on
the list refer to the version number of AR System versus the way BMC
refers to the versions.  I thought it best to quickly post how BMC
refers to versioning around AR System to avoid confusion.
         
        Format:  VV.RR.MMM Patch PPP
         
        V=Version
        R=Release
        M=Maintenance Release
        P=Patch
         
        An example would be 3.2.02 Patch 003.  Typically, if the digit
for V, R or M is less than 10, the first '0' (zero) is not used (in
other words, you would not see 03.02.002).
         
        Thus, the current release of AR System is 7.0.01.  When the
first patch for AR System 7.0.01 becomes generally available, it will be
known as AR System 7.0.01 Patch 001.
         
        Hope this helps folks better understand responses that include
version or patch information.
         
        Thanks,
         
        
        -David J. Easter
        Sr. Product Manager, Service Management Business Unit
        BMC Software, Inc.
         
        
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