Also, just forgot to mention, looking for options only from Remedy and / or
Database.
Not sure why the adapters created for the same not working while trying from
AO. Also, I am not at all an AO guy, so don’t know anything about it.
However, my colleague tried doing but only ending up with below error in
Production Environment, thought it worked successfully in our test Environment
without any issues.
Error occured performing remedy action: Message[summary=Error occurred while
querying for field IDs on Remedy schema 'CHG:Infrastructure Change'.,
detail='Message[summary=Error occurred while executing query '('Product Cat
Tier 1(2)' = "Sensis") AND ( ( 'Scheduled Start Date' >= "1/1/2015 12:00:00
AM" AND 'Scheduled Start Date' <="1/21/2015 12:00:00 AM" ) OR (
'Scheduled End Date' >="1/1/2015 12:00:00 AM" AND 'Scheduled End Date' <=
"1/21/2015 12:00:00 AM" ) )' on Remedy schema 'CHG:Infrastructure Change'.,
detail='Message[summary=Exception occured in Adapter 'RemedyActorAdapter'.,
detail=Remedy exception: '[Type=2][Num=1587][Text=Message not in catalog;
Message number = 1587][AppendedText=position 24 (('Product Cat Tier 1(2)' =
"Sensis") AND ( ( 'Scheduled Start Date' >= "1/1/2015 12:00:00 AM" AND
'Scheduled Start Date' <="1)]']']']
If this can be enough for resolving, can pass on the steps to her. But still
would like to know the option to do the same only from Remedy as is (not the
contents of the file only, but as a file, example test.xml), if possible.
Thanks a lot in advance for the urgent assistance.
Regards,
Sagar
Thanks & Regards,
Sagar G Anandpara
E : [email protected]<mailto:[email protected]>
D : +61399113461
M: +61470380369
Infosys Limited, Docklands
Infosys Technologies<http://www.infosys.com/>, IMST | iTAM L3 Support
[Description: Description: Description:
BTE_Email-signature_]<http://www.infosys.com/bte>
From: Sagar Girishkumar Anandpara
Sent: Thursday, 7 May 2015 7:32 PM
To: [email protected]
Subject: Retrieving attachments from Remedy Tickets
Hi,
Greetings.!
Need assistance in retrieving the attachments from Incidents, Problems, Known
Errors and Changes from Remedy ITSM v7.0.
Kindly advise the best possible option to do this.
Please let me know for anything needed for answering my requirement.
Regards,
Sagar
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