Hi, I would use our RRR|Chive tool to export everything to a directory with ARX-files. For each ticket you will get a directory containing the attachments.
Here is the download: https://rrr.se/cgi/index?pg=chive Sample config for dumping everything for a few forms: source_server = yourserver source_user = Demo source_password = target_dir = C:\remedydump multipleforms = \ HPD:Help Desk,\ PBM:Problem Investigation,\ CHG:Infrastructure Change splitsearch = YES transfertype = COPY skipfields = DISPLAYONLY logfile = AUTO progressbar = YES You have to adapt it to the forms containing your attachments. We also have a tool to convert the ARX-data into HTML format: https://rrr.se/cgi/tools/main?tool=rrrArxToHTML Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Thanks for quick response Misi. Yeah, if it would be one or two, can do the > below solution. > However, we have apporx. 88k INCIDENTS and 7500+ Changes (the biggest > candidate) and PBI and PKEs approx. 1k each. > > Need to do this activity to transfer the same to the customer before they > close off. > > They need to have all the data they have in the system, including the tickets > and the attachments in them. > > Please let me know would you need anything more from my end. > > Thanks, > Sagar > > Thanks & Regards, > Sagar G Anandpara > E : [email protected] > D : +61399113461 > M: +61470380369 > Infosys Limited, Docklands > > Infosys Technologies, IMST | iTAM L3 Support > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Thursday, 7 May 2015 8:01 PM > To: [email protected] > Subject: Re: Retrieving attachments from Remedy Tickets > > Hi, > > One way would be to open the Incident form in the Mid-Tier browser, and > clicking on the right buttons to retrieve it. > > Or do you need to dump them all out to the file system? > > Can you please elaborate a little on the reasons behind this requirements? > > Best Regards - Misi, RRR AB, http://rrr.se > >> Hi, >> >> Greetings.! >> Need assistance in retrieving the attachments from Incidents, >> Problems, Known Errors and Changes from Remedy ITSM v7.0. >> >> Kindly advise the best possible option to do this. >> >> Please let me know for anything needed for answering my requirement. >> >> Regards, >> Sagar >> >> >> >> **************** CAUTION - Disclaimer ***************** This e-mail >> contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for >> the use of the addressee(s). If you are not the intended recipient, >> please notify the sender by e-mail and delete the original message. >> Further, you are not to copy, disclose, or distribute this e-mail or >> its contents to any other person and any such actions are unlawful. >> This e-mail may contain viruses. Infosys has taken every reasonable >> precaution to minimize this risk, but is not liable for any damage you >> may sustain as a result of any virus in this e-mail. You should carry >> out your own virus checks before opening the e-mail or attachment. >> Infosys reserves the right to monitor and review the content of all >> messages sent to or from this e-mail address. Messages sent to or from >> this e-mail address may be stored on the Infosys e-mail system. >> ***INFOSYS******** End of Disclaimer ********INFOSYS*** >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers > Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
