I had a similar requirement for approvals on changes - I exported (through filters) all attachments to a directory; also spooled out all the pertinent fields from the change form into a text file on the server; zipped them all up and imported them back into the system. Then when the approval record went out, I sent it out with the attachment.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sagar Girishkumar Anandpara Sent: Thursday, May 7, 2015 6:08 AM To: [email protected] Subject: Re: Retrieving attachments from Remedy Tickets Thanks for quick response Misi. Yeah, if it would be one or two, can do the below solution. However, we have apporx. 88k INCIDENTS and 7500+ Changes (the biggest candidate) and PBI and PKEs approx. 1k each. Need to do this activity to transfer the same to the customer before they close off. They need to have all the data they have in the system, including the tickets and the attachments in them. Please let me know would you need anything more from my end. Thanks, Sagar Thanks & Regards, Sagar G Anandpara E : [email protected] D : +61399113461 M: +61470380369 Infosys Limited, Docklands Infosys Technologies, IMST | iTAM L3 Support -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Thursday, 7 May 2015 8:01 PM To: [email protected] Subject: Re: Retrieving attachments from Remedy Tickets Hi, One way would be to open the Incident form in the Mid-Tier browser, and clicking on the right buttons to retrieve it. Or do you need to dump them all out to the file system? Can you please elaborate a little on the reasons behind this requirements? Best Regards - Misi, RRR AB, http://rrr.se > Hi, > > Greetings.! > Need assistance in retrieving the attachments from Incidents, > Problems, Known Errors and Changes from Remedy ITSM v7.0. > > Kindly advise the best possible option to do this. > > Please let me know for anything needed for answering my requirement. > > Regards, > Sagar > > > > **************** CAUTION - Disclaimer ***************** This e-mail > contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for > the use of the addressee(s). If you are not the intended recipient, > please notify the sender by e-mail and delete the original message. > Further, you are not to copy, disclose, or distribute this e-mail or > its contents to any other person and any such actions are unlawful. > This e-mail may contain viruses. Infosys has taken every reasonable > precaution to minimize this risk, but is not liable for any damage you > may sustain as a result of any virus in this e-mail. You should carry > out your own virus checks before opening the e-mail or attachment. > Infosys reserves the right to monitor and review the content of all > messages sent to or from this e-mail address. Messages sent to or from > this e-mail address may be stored on the Infosys e-mail system. > ***INFOSYS******** End of Disclaimer ********INFOSYS*** > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
