Hi
Smart Reporting is a huge update. Not much updates to Incident. They have removed the classic views. -- J 2015-05-20 10:57 GMT+02:00 Jeff Lockemy <[email protected]>: > ** > > > > Has anyone actually installed (or seen) Incident Management/Service Desk > 9? If so, aside from some AR System enhancements they added are there any > notable updates? > > > > They are marketing Remedy 9 with SmartIT, but frankly all I see is SmartIT > and no Remedy. > > > > Jeff > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rick Westbrock > *Sent:* Tuesday, May 19, 2015 3:14 PM > *To:* [email protected] > *Subject:* Re: Remedy 9 > > > > ** > > SmartIT is just a GUI front-end for ITSM, it was introduced before Remedy > v9 was released. Consider SmartIT an alternative interface to ITSM as > compared to the standard mid-tier interface if you will. I believe a new > version of SmartIT was released along with the latest release of ITSM 9 but > I am not positive on that. > > > > SmartIT only works with the ITSM suite so it won’t help if you are just > running AR System custom applications (no matter what version). > > > > -Rick > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Saji > Philip > *Sent:* Tuesday, May 19, 2015 12:06 PM > *To:* [email protected] > *Subject:* Remedy 9 > > > > ** > > Not sure if anyone knows. But I noticed Remedy9 being more mobile based > and a friendly customer oriented GUI. In saying that. Is this Smart IT? > Or is Smart IT more for pre 9 and Remedy9 is already integrated with Smart > IT? Or is Remedy9 totally different? > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
