Yeah, doing further research and trying out their trial on BMC.con, it seems it heavy on the Smart IT front. Not much changes, I can see, from the classic Remedy IM.
We are going to upgrade a 'play' environment at our company. Will let you know how it goes.. On May 20, 2015 5:29 AM, "Jarl Grøneng" <[email protected]> wrote: > ** > Hi > > > Smart Reporting is a huge update. > > Not much updates to Incident. They have removed the classic views. > > > -- > J > > 2015-05-20 10:57 GMT+02:00 Jeff Lockemy <[email protected]>: > >> ** >> >> >> >> Has anyone actually installed (or seen) Incident Management/Service Desk >> 9? If so, aside from some AR System enhancements they added are there any >> notable updates? >> >> >> >> They are marketing Remedy 9 with SmartIT, but frankly all I see is >> SmartIT and no Remedy. >> >> >> >> Jeff >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Rick Westbrock >> *Sent:* Tuesday, May 19, 2015 3:14 PM >> *To:* [email protected] >> *Subject:* Re: Remedy 9 >> >> >> >> ** >> >> SmartIT is just a GUI front-end for ITSM, it was introduced before Remedy >> v9 was released. Consider SmartIT an alternative interface to ITSM as >> compared to the standard mid-tier interface if you will. I believe a new >> version of SmartIT was released along with the latest release of ITSM 9 but >> I am not positive on that. >> >> >> >> SmartIT only works with the ITSM suite so it won’t help if you are just >> running AR System custom applications (no matter what version). >> >> >> >> -Rick >> >> >> >> *From:* Action Request System discussion list(ARSList) [ >> mailto:[email protected] <[email protected]>] *On Behalf Of *Saji >> Philip >> *Sent:* Tuesday, May 19, 2015 12:06 PM >> *To:* [email protected] >> *Subject:* Remedy 9 >> >> >> >> ** >> >> Not sure if anyone knows. But I noticed Remedy9 being more mobile based >> and a friendly customer oriented GUI. In saying that. Is this Smart IT? >> Or is Smart IT more for pre 9 and Remedy9 is already integrated with Smart >> IT? Or is Remedy9 totally different? >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
