This is the implementation of pure Java ARS. There are still a few C plugins left but the AR System as of v9 is Java. I don't think you should even see an arserver.exe process anymore because are server is now running in a JVM. At least I don't remember seeing arserver.exe. My observations and others I have talked to is that the memory consumption is a bit higher but I don't think outrageously so.
On a slight side note, some of our ITSM environments (mostly non-prod) would tend to hang because of a Java plugin locking out new logins (and sometimes other things). I had started (a bad) habit of running 'taskkill /S <serverame> /IM java.exe' to quickly kill the plugins and allow the system to start functioning again. The first time I did that against a v9 system, while tailing armonitor.log and arerror.log, it took me a minute to figure out why AR Server was restarting. Then I had that ah ha moment, "oh yeah, AR Server is Java now." Jason On Thu, May 21, 2015 at 12:41 AM, "Rüdiger Tams (priv)" <[email protected]> wrote: > ** > Hello, > > there is one point I'd like to share: > > Running BMC ARS 9 on Windows 2008, JAVA 7, I've investigated that the > arserver.exe does not allocate the huge amount of memory any more. > Instead there is a java.exe that allocates approx. 2GB RAM now. Is this a > step on the road to "pure Java ARS"? > > If you have a monitoring on memory consumption of arserver.exe you now > need an additional rule that monitors the memory consumption > of this java.exe. > > Additionally if you want to separate your installation into different > tomcats you can have at least 4: > - Midtier default on http port 8080 > - SmartReporting e.g. http port 8081 > - Atrium CMDB WS (AXIS) e.g. http port 8082 > - MyIT and SmartIT e.g. http port 8083 > > Regards > Rüdiger > > "Adams, Peter" <[email protected]> hat am 20. Mai 2015 um 18:24 > geschrieben: > > > Remedy ITSM 9.0 release is certainly a bit more platform centric, if we > leave Smart IT/MyIT out of the discussion for a second. The platform > modernization is a huge investment into the future of Remedy. > > > > But there are a number of enhancements that are very relevant for the > Service Desk for customers that use the mid-tier based UI. For example: > > · Smart Reporting – the amazing new in-app reporting and > dashboard technology that of course applies also to incident management > (incl. many ootb reports). > > · New application-level archiving allows customers to implement > continuous archiving based on business policy, thus reducing e.g. the > number of active incidents in the system. This will improve performance, > search results, etc. – aside from being more compliant with data retention > policies. > > · FTS enhancements have significantly improved search > performance, incl. when searching incidents and knowledge (more than 10 > times in some cases). New FTS architecture also improves high-availability. > > · RESTful API for Remedy that allows to more easily access the > incident management data. > > So, those enhancements were not necessarily in the core Incident > Management form/process, but very relevant to Service Desk personas and to > the way how they work. And all of this available to Remedy ITSM users > without any additional license fees. > > > > What enhancements you’d like to see for the incident management > form/process? The Modern Service Desk is certainly something that BMC > cares about very much, and I > Of course you can also post any suggestions for enhancements as Ideas in > the BMC Remedy ITSM community > <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/incident_and_problem_process_management/content?filterID=contentstatus%5bpublished%5d~objecttype~objecttype%5bidea%5d> > . > > > > Peter > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Saji Philip > *Sent:* Wednesday, May 20, 2015 4:16 AM > *To:* [email protected] > *Subject:* Re: Remedy 9 > > > > ** > > Yeah, doing further research and trying out their trial on BMC.con, it > seems it heavy on the Smart IT front. Not much changes, I can see, from > the classic Remedy IM. > > We are going to upgrade a 'play' environment at our company. Will let you > know how it goes.. > > On May 20, 2015 5:29 AM, "Jarl Grøneng" <[email protected]> wrote: > > ** > > Hi > > > > > > Smart Reporting is a huge update. > > > > Not much updates to Incident. They have removed the classic views. > > > > > > -- > > J > > > > 2015-05-20 10:57 GMT+02:00 Jeff Lockemy <[email protected]>: > > ** > > > > Has anyone actually installed (or seen) Incident Management/Service Desk > 9? If so, aside from some AR System enhancements they added are there any > notable updates? > > > > They are marketing Remedy 9 with SmartIT, but frankly all I see is SmartIT > and no Remedy. > > > > Jeff > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rick Westbrock > *Sent:* Tuesday, May 19, 2015 3:14 PM > *To:* [email protected] > *Subject:* Re: Remedy 9 > > > > ** > > SmartIT is just a GUI front-end for ITSM, it was introduced before Remedy > v9 was released. Consider SmartIT an alternative interface to ITSM as > compared to the standard mid-tier interface if you will. I believe a new > version of SmartIT was released along with the latest release of ITSM 9 but > I am not positive on that. > > > > SmartIT only works with the ITSM suite so it won’t help if you are just > running AR System custom applications (no matter what version). > > > > -Rick > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Saji > Philip > *Sent:* Tuesday, May 19, 2015 12:06 PM > *To:* [email protected] > *Subject:* Remedy 9 > > > > ** > > Not sure if anyone knows. But I noticed Remedy9 being more mobile based > and a friendly customer oriented GUI. In saying that. Is this Smart IT? > Or is Smart IT more for pre 9 and Remedy9 is already integrated with Smart > IT? Or is Remedy9 totally different? > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
