If I remember correctly there are some cases in ITSM where there is code to take you back to the landing console if you open a form directly.
On Thu, May 21, 2015 at 1:17 PM, Grooms, Frederick W < [email protected]> wrote: > From the 8.1 docs you can still use the ViewFormServlet method to directly > access a form. I found it under " Example URL syntax for accessing forms > and search results" > > http:// > <midTierServer>/arsys/servlet/ViewFormServlet?form=<formName>&server=<serverName>&username=<userName>&pwd=<password> > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Hennigan, Sandra, CTR, DSS > Sent: Thursday, May 21, 2015 2:21 PM > To: [email protected] > Subject: Re: direct URL in ITSM 8.X > > Dan, > > We have SSO so the URL does not include login content but this is the URL > in the customer email for our custom Survey: > > < > https://midtierserver.my.domain:8443/arsys/forms/arserver/ITM%3ASurvey/User+View/?&eid=$Request > ID$> > > Where "%3A" replaces a ":" in the Form name and "+" replaces a space in > the View name. > > Thank you, > > Sandra > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Daniel > Sent: Thursday, May 21, 2015 1:48 PM > To: [email protected] > Subject: direct URL in ITSM 8.X > > ** > > I was hoping someone would have an example of a direct URL to open a form > (I am trying to open Survey once it all works) where the login is part of > the URL, so you don't have to manually log in. > As a starting point I used what was supposed to be one that works opening > Incident in Search mode, with parameters for the search. The only examples > I have seen do http:// and of course I am doing https:// > I was able to get it to open Incident, after manually logging in, but it > ignored the parameters to search a specific Incident ID > I was also able to get it to log in with the direct URL, and open the > Landing Page, and show that it was in Incident, but did not show the > Incident form on the screen (so obviously also did not show me the incident > I was looking for) > The latter, getting it to log me in via the direct URL, got that far when > I put those parameters at the end of everything. > Does anyone have a working example of this that I can take a look at or > can you fix what I have below? > > It seems close enough I must have missed something simple. > > Also, if someone could explain why it all seems designed to require the > Landing Console? > > When I go to communities and start searching I start with current > information and it quickly refers me to other articles until I am looking > at some unknown version of Remedy that worked differently. Wouldn't it be > nice if we ask for V 8.X it only showed things that are valid in 8.X? > > > Thanks Dan > > p.s. here is what I tried, the mid-tier server could be going through a > load balancer of course , the version that does the login and goes pear > shaped after.... > > https://<mid-tier <https://%3cmid-tier> > server>/arsys/forms/<arserver>/SHR:LandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help+Desk&F1000000076=FormOpen&F303647600=SearchTicketWithQual&F304255610=%271000000161%27%3D%22INCGB0011741915%22?Server=<arserver>/&username=<a > correct userid>&pwd=<a correct password> > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
