Hi Sandra, Thanks for the post. I was already aware of the things like %3A and the rest being the URL substitutions, but pointing that out is useful nonetheless. There is a utility to convert single clauses to the "url" version, it would be nice to have something that will take an entire URL and "normalize" it.
As far as I can tell I may have what I need now, as soon as it is confirmed I will post an email with all the references for things related to a direct URL. (turned out to be much simpler than I thought for this instance, spent around 15 hours exploring and learning more than I needed to). There are several different java applets that can be called with different parameters for different purposes, sadly I wasn't able to find a reference for exactly what I needed, hence the learning about many aspects I didn't need (right now). Dan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: May 21, 2015 3:21 PM To: [email protected] Subject: Re: direct URL in ITSM 8.X Dan, We have SSO so the URL does not include login content but this is the URL in the customer email for our custom Survey: <https://midtierserver.my.domain:8443/arsys/forms/arserver/ITM%3ASurvey/User +View/?&eid=$Request ID$> Where "%3A" replaces a ":" in the Form name and "+" replaces a space in the View name. Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Daniel Sent: Thursday, May 21, 2015 1:48 PM To: [email protected] Subject: direct URL in ITSM 8.X ** I was hoping someone would have an example of a direct URL to open a form (I am trying to open Survey once it all works) where the login is part of the URL, so you don't have to manually log in. As a starting point I used what was supposed to be one that works opening Incident in Search mode, with parameters for the search. The only examples I have seen do http:// and of course I am doing https:// I was able to get it to open Incident, after manually logging in, but it ignored the parameters to search a specific Incident ID I was also able to get it to log in with the direct URL, and open the Landing Page, and show that it was in Incident, but did not show the Incident form on the screen (so obviously also did not show me the incident I was looking for) The latter, getting it to log me in via the direct URL, got that far when I put those parameters at the end of everything. Does anyone have a working example of this that I can take a look at or can you fix what I have below? It seems close enough I must have missed something simple. Also, if someone could explain why it all seems designed to require the Landing Console? When I go to communities and start searching I start with current information and it quickly refers me to other articles until I am looking at some unknown version of Remedy that worked differently. Wouldn't it be nice if we ask for V 8.X it only showed things that are valid in 8.X? Thanks Dan p.s. here is what I tried, the mid-tier server could be going through a load balancer of course , the version that does the login and goes pear shaped after.... https://<mid-tier <https://%3cmid-tier> server>/arsys/forms/<arserver>/SHR:LandingConsole/Default+Administrator+View /?mode=search&F304255500=HPD:Help+Desk&F1000000076=FormOpen&F303647600=Searc hTicketWithQual&F304255610=%271000000161%27%3D%22INCGB0011741915%22?Server=< arserver>/&username=<a correct userid>&pwd=<a correct password> _ARSlist: "Where the Answers Are" and have been for 20 years_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
