Some more details for options here to open a form using the Landing Console so you don't lose your frame.
Direct Access URL to INC, CRQ & TSK using SHR:LandingConsole <https://communities.bmc.com/docs/DOC-27541> On Thu, May 21, 2015 at 5:05 PM, Jason Miller <[email protected]> wrote: > ** > If I remember correctly there are some cases in ITSM where there is code > to take you back to the landing console if you open a form directly. > > On Thu, May 21, 2015 at 1:17 PM, Grooms, Frederick W < > [email protected]> wrote: > >> From the 8.1 docs you can still use the ViewFormServlet method to >> directly access a form. I found it under " Example URL syntax for >> accessing forms and search results" >> >> http:// >> <midTierServer>/arsys/servlet/ViewFormServlet?form=<formName>&server=<serverName>&username=<userName>&pwd=<password> >> >> Fred >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Hennigan, Sandra, CTR, DSS >> Sent: Thursday, May 21, 2015 2:21 PM >> To: [email protected] >> Subject: Re: direct URL in ITSM 8.X >> >> Dan, >> >> We have SSO so the URL does not include login content but this is the URL >> in the customer email for our custom Survey: >> >> < >> https://midtierserver.my.domain:8443/arsys/forms/arserver/ITM%3ASurvey/User+View/?&eid=$Request >> ID$> >> >> Where "%3A" replaces a ":" in the Form name and "+" replaces a space in >> the View name. >> >> Thank you, >> >> Sandra >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Daniel >> Sent: Thursday, May 21, 2015 1:48 PM >> To: [email protected] >> Subject: direct URL in ITSM 8.X >> >> ** >> >> I was hoping someone would have an example of a direct URL to open a form >> (I am trying to open Survey once it all works) where the login is part of >> the URL, so you don't have to manually log in. >> As a starting point I used what was supposed to be one that works opening >> Incident in Search mode, with parameters for the search. The only examples >> I have seen do http:// and of course I am doing https:// >> I was able to get it to open Incident, after manually logging in, but it >> ignored the parameters to search a specific Incident ID >> I was also able to get it to log in with the direct URL, and open the >> Landing Page, and show that it was in Incident, but did not show the >> Incident form on the screen (so obviously also did not show me the incident >> I was looking for) >> The latter, getting it to log me in via the direct URL, got that far when >> I put those parameters at the end of everything. >> Does anyone have a working example of this that I can take a look at or >> can you fix what I have below? >> >> It seems close enough I must have missed something simple. >> >> Also, if someone could explain why it all seems designed to require the >> Landing Console? >> >> When I go to communities and start searching I start with current >> information and it quickly refers me to other articles until I am looking >> at some unknown version of Remedy that worked differently. Wouldn't it be >> nice if we ask for V 8.X it only showed things that are valid in 8.X? >> >> >> Thanks Dan >> >> p.s. here is what I tried, the mid-tier server could be going through a >> load balancer of course , the version that does the login and goes pear >> shaped after.... >> >> https://<mid-tier <https://%3cmid-tier> >> server>/arsys/forms/<arserver>/SHR:LandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help+Desk&F1000000076=FormOpen&F303647600=SearchTicketWithQual&F304255610=%271000000161%27%3D%22INCGB0011741915%22?Server=<arserver>/&username=<a >> correct userid>&pwd=<a correct password> >> >> >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Kelly Logan Senior Consultant Rapid Technologies, Inc. <http://www.raptek.com> Office: 313-651-7169 Cell: 313-645-4552 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
