William, Countless thousands (my own personal estimate) of Remedy systems are running in 'unsupported configurations'...including many that people on this list support daily. I know this is something that some customers will not like, but others happily go down un-maintained roads....Unsupported doesn't mean doesn't work by any means...now, mind you that the change from 8.x to 9.x is unlike any other version change I have ever supported because they are going from C based server to Java based server...so...some of the 'I'm sure it'll be ok' types of rules are out the window...but, the fact that 9.x lists both RHEL and CentOS as being on the support matrix, I'm not seeing SuSe as being all that 'out there' and not working at all...it may just require a bit more effort....
On Tue, Jun 9, 2015 at 2:59 PM, William Rentfrow <wrentf...@stratacominc.com > wrote: > ** > > Here's some more information now that it's later in the day. > > > > We've been on SuSe Linux for a couple of years and we've been asked to > evaluate the upgrade to Remedy 9. Imagine our surprise when Remedy 9 no > longer supports SuSe. > > > We are under strict guidelines - one of which is using a supported > configuration for any/all software. Having to switch our entire system to > new hardware/OS/unknown configuration problems etc X 7 environments would > be thousands of hours of work. > > > At a time when other solutions have made their way in door at this > customer there's simply no way we are going to get funding for that. The > entire conversation will be something like "Well, if we have to switch > everything anyway.....why not just go with product "B"? > > > > William Rentfrow > > wrentf...@stratacominc.com > > Office: 715-204-3061 or 701-232-5697x25 > > Cell: 715-498-5056 > > > > *From:* William Rentfrow > *Sent:* Tuesday, June 09, 2015 7:46 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Help out a fellow lister... > > > > Hi listers - > > > > SuSe Linux has been dropped from the compatibility matrix for version 9. > We are in talks with BMC to have it re-added but at this point it's up in > the air. > > > > It would help us out if you could up-vote the idea on the BMC > Communities. Here's the page: > > > > https://communities.bmc.com/ideas/10430 > > > > Thanks ahead of time! > > > > William Rentfrow > > wrentf...@stratacominc.com > > Office: 715-204-3061 or 701-232-5697x25 > > Cell: 715-498-5056 > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
