Sorry I didn't get back to this until now - Our customer in this case a large US federal agency. Their regulations say they must be on a supported configuration. Whether or not I can make it work on another OS that is related to SuSe but different doesn't matter - I'd never get the requests for new machines past the first level of approvers. SuSe is the OS of choice for Linux there.
All of our machines are VM's by the way - which doesn't really matter too much for this conversation. As far as the project itself - I wasn't exaggerating when I said we'd need a thousand + hours to move to a different OS. We have 4 environments (dev, test, cat, prod), all of which are server groups, all of which use remote Oracle databases. On top of that the network is largely secured and segmented, so you have to identify every possible connection point and put in requests to have the connectivity allowed. Once you add the actual install/config/test/customer test time plus all of the other stuff that goes along with it - we'd need a rather large budget to switch. William Rentfrow [email protected] Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Wednesday, June 10, 2015 2:02 PM To: [email protected] Subject: Re: Help out a fellow lister... ** I think to Misi's point the installer might say "not going to do it, wouldn't be prudent" based on the OS alone. I remember before the newer family of gui installers that we used to be able to adjust those lines of the install scripts but I am not sure if there is still a way to make adjustments. Of course you probably could install on a supported platform and then copy the directories/binaries to the OS the installer doesn't like. But the more you have to fudge with it the further away you get from supported. William, Does your organization only use SUSE? You mentioned it would take thousands of hours of work to switch OSes? Is that an exaggeration? That must be a monster system, wrapped in red tape? I am having a hard time envisioning an OS change taking that much effort, but then again I have never worked on one of those massive systems. It seems to me that new AR Servers on a supported OS could be brought up into a server group then start removing the SUSE ones. I am figuring with an large environment you already have servers groups. Are all of the server on physical machines, even non-prod? If so, is it time to look at virtualizing some of them? If not I would think a server could be removed from the group, the new OS installed on the hardware, install AR and put back in the group. Once the SUSE boxes are removed then you are clear to upgrade to 9.0. That might be over simplified but seams feasible. Jason On Wed, Jun 10, 2015 at 5:56 AM, LJ LongWing <[email protected]<mailto:[email protected]>> wrote: ** According to the Wiki I was reading...while not the same...they come from a common parent...which would make them brothers of sorts...not the same...yet similar :) On Wed, Jun 10, 2015 at 1:54 AM, Misi Mladoniczky <[email protected]<mailto:[email protected]>> wrote: Hi, CentOS and RHEL are supposed to be the exact same thing. I have no real experience to speak of with SUSE, but it is not the same as RHEL. The main problem will probably be to get the installer to accept the environment, and not actually running the AR Server... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > William, > Countless thousands (my own personal estimate) of Remedy systems are > running in 'unsupported configurations'...including many that people on > this list support daily. I know this is something that some customers will > not like, but others happily go down un-maintained roads....Unsupported > doesn't mean doesn't work by any means...now, mind you that the change from > 8.x to 9.x is unlike any other version change I have ever supported because > they are going from C based server to Java based server...so...some of the > 'I'm sure it'll be ok' types of rules are out the window...but, the fact > that 9.x lists both RHEL and CentOS as being on the support matrix, I'm not > seeing SuSe as being all that 'out there' and not working at all...it may > just require a bit more effort.... > > On Tue, Jun 9, 2015 at 2:59 PM, William Rentfrow > <[email protected]<mailto:[email protected]> >> wrote: > >> ** >> >> Here's some more information now that it's later in the day. >> >> >> >> We've been on SuSe Linux for a couple of years and we've been asked to >> evaluate the upgrade to Remedy 9. Imagine our surprise when Remedy 9 no >> longer supports SuSe. >> >> >> We are under strict guidelines - one of which is using a supported >> configuration for any/all software. Having to switch our entire system to >> new hardware/OS/unknown configuration problems etc X 7 environments would >> be thousands of hours of work. >> >> >> At a time when other solutions have made their way in door at this >> customer there's simply no way we are going to get funding for that. The >> entire conversation will be something like "Well, if we have to switch >> everything anyway.....why not just go with product "B"? >> >> >> >> William Rentfrow >> >> [email protected]<mailto:[email protected]> >> >> Office: 715-204-3061<tel:715-204-3061> or >> 701-232-5697x25<tel:701-232-5697x25> >> >> Cell: 715-498-5056<tel:715-498-5056> >> >> >> >> *From:* William Rentfrow >> *Sent:* Tuesday, June 09, 2015 7:46 AM >> *To:* [email protected]<mailto:[email protected]> >> *Subject:* Help out a fellow lister... >> >> >> >> Hi listers - >> >> >> >> SuSe Linux has been dropped from the compatibility matrix for version 9. >> We are in talks with BMC to have it re-added but at this point it's up in >> the air. >> >> >> >> It would help us out if you could up-vote the idea on the BMC >> Communities. Here's the page: >> >> >> >> https://communities.bmc.com/ideas/10430 >> >> >> >> Thanks ahead of time! >> >> >> >> William Rentfrow >> >> [email protected]<mailto:[email protected]> >> >> Office: 715-204-3061<tel:715-204-3061> or >> 701-232-5697x25<tel:701-232-5697x25> >> >> Cell: 715-498-5056<tel:715-498-5056> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. 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