Hi Guys, We currently have the ITSM 8.1 suite - could move to 9.0 later this year. I am looking at possible solutions to allow our on site engineers to pick up and update their ITSM tickets while on the move i.e mobile devices. Looking at SRM and MyIT they seem to be more suitable for end users reporting issues or managers getting an overview of the services rather than for support personnel. I have only ever used MyIT via the BMC Demo website. What does anyone else use to allow support staff to update tickets (i.e add work info notes, reassign, add time, resolve) on mobile devices?
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