Smart IT is basically the replacement for Mobility. I have a lot of confidence in BMC that they will continue to improve the product on an aggressive schedule so the way I look at it, we could buy or build a custom solution that would take us through the end of the year, or we could simply wait and when a new version of Smart IT comes out, deploy it. My guess is that we'll have at least one more release of it this year, maybe two, which should address a lot of the concerns the general Remedy community has with it.
Also, despite how cool the mobile apps are, the web interface is also designed to work well on mobile devices. My iOS users have tested it and have no complaints. Plus there's a workaround where you can download BMC's version from the Apple App Store and use bad credentials to try to authenticate, then go in and point it at your Smart IT server. The only bad thing is that it sometimes gets overwritten with BMC's demo server information. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of theReel Sent: Tuesday, June 23, 2015 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: updating ITSM support tickets on mobile devices Thanks Shawn, It seems we are both heading in the same direction, you are just further down the road. I will download the latest SmartIT version and give it a go - but from looking at the BMC trail website I am not convinced it will fit our needs. Possibly enough functionality for a trial like you are doing, but then I run the risk of getting inundated with requests for enhancements. And not sure how multitenant friendly it will be. The thought of deploying the mobile apps is also daunting. I remember seeing a demo for BMC Mobility a while back and the android app download screenshots looks like what I am after - but I need to see if that is end of life or if it could possibly fit into our instance. Did you look into it at all? Thanks Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
