Thanks Tauf, I had looked at the Smart IT offering but based on the BMC trial site it looked like users only have access to a very stripped back version of the ITSM applications. On first view it appears to be aimed at end users rather than support staff - which is understandable. I need users to be able to view their work stacks, open and review incidents/changes including customer contact details, attachments and work info notes; enter updates; reassign calls; resolve calls; add time etc
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