I'm wondering if anyone out there is ars list land has come across this issue....
We are on Windows 2008 boxes. We have 3 app servers and 3 web servers. Each run on their own virtual device. Load balancing is conducted by an F5 Load Balancer. Starting sometime in the last week (most likely the weekend) our users started encountering enourmous wait times logging into Remedy. Each time would take around 4 minutes! Needless to say, they weren't pleased. It took about a day and a half, but we finally worked the issue down to the load balancer our infrastructure provider uses. What happened is that a meta tag that is part of each Remedy form - <meta http-equiv=\"X-UA-Compatible\" content=\"IE=5\">. The load balancers IDS had sometime in the last month had an update that added a rule blocking IE5 content. We're not sure why it didn't actually start blocking this stuff until now, but it did. Now, our provider was able to change the rule so that it merely logs the usage and does not block it, so we are now back to normal operations, but it leaves open a potential security hole, and they are understandably resistant to leaving that open. When I spoke with BMC, I got back a response that there would be no more Hotrfixes for 7.6.04! That took me back a bit given the fact that we're in limited support until 1/2017! Now, I pushed back (lightly) and they are talking it over, so I'm not getting myself to worked up just yet. But I am curious if anyone else is having this issue. We're not that unusual in our setup. Anyone else? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
