Well....based on my understanding of 'Limited Support', it essentially means that they reserve the right to tell you to go take a hike if they feel like it...and it sounds like that's exactly what they have done. What you might try is setup some new Remedy 9 Mid-Tier servers...they should work just fine against the 7.6.04 App servers, should be a very minimal config/upgrade...and will likely get you past this particular hurdle without much pain...and have the advantage of moving you down the road of upgrade just a bit :)
On Wed, Jul 22, 2015 at 12:21 PM, Warren R. Baltimore II < [email protected]> wrote: > ** > I'm wondering if anyone out there is ars list land has come across this > issue.... > > We are on Windows 2008 boxes. We have 3 app servers and 3 web servers. > Each run on their own virtual device. > > Load balancing is conducted by an F5 Load Balancer. > > Starting sometime in the last week (most likely the weekend) our users > started encountering enourmous wait times logging into Remedy. Each time > would take around 4 minutes! Needless to say, they weren't pleased. > > It took about a day and a half, but we finally worked the issue down to > the load balancer our infrastructure provider uses. What happened is that > a meta tag that is part of each Remedy form - <meta > http-equiv=\"X-UA-Compatible\" content=\"IE=5\">. The load balancers IDS > had sometime in the last month had an update that added a rule blocking IE5 > content. We're not sure why it didn't actually start blocking this stuff > until now, but it did. > > Now, our provider was able to change the rule so that it merely logs the > usage and does not block it, so we are now back to normal operations, but > it leaves open a potential security hole, and they are understandably > resistant to leaving that open. > > When I spoke with BMC, I got back a response that there would be no more > Hotrfixes for 7.6.04! That took me back a bit given the fact that we're in > limited support until 1/2017! Now, I pushed back (lightly) and they are > talking it over, so I'm not getting myself to worked up just yet. But I am > curious if anyone else is having this issue. We're not that unusual in our > setup. > > Anyone else? > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
