Hi,
I think that BMC should fix this. The client API-version is always known to
the server, so that should be no big problem I would think.
I still use ARUser for data manipulation purposes.
Or they could give us a spreadsheet type interface to manipulating data in...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> There is a known incompatibility for the User Tool and Remedy 9
> In Remedy 9 BMC changed the way Overlaid forms are stored and that causes the
> user tool not to work with them.
> There was a discussion here back in Mud June on this (Re: Installing and
> upgrading to BMC Remedy 9).
>
> There is a BMC knowledgebase article on this as well
> https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109
>
> Fred
>
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of onkar shinde
> Sent: Thursday, August 13, 2015 10:05 AM
> To: [email protected]
> Subject: Re: Issues with importing def files from Remedy 7.1 to Remedy 9 Env
>
> **
>
> From 8.x user tool is deprecated.
> I think u need to redesign the forms if they r still giving errors while
> opening in mid tier.
>
> You can set home page on server information form to set it globally for all
> users.
>
> Thanks.
> On Aug 13, 2015 3:06 PM, "vivek garg"
> <[email protected]<mailto:[email protected]>> wrote:
> **
> Hi Onkar,
>
> Thanks for your reply.
> With Base development mode, I was able to import my def files on Remedy 9 from
> Remedy 7.1.
>
> But now when I am trying to open my some of the core custom forms from user
> tool 7.1, it's showing following errors :
> Some forms I am able to open correctly but gettings issues in few :
>
> "ARERR 8790 Unknown System Error : java.lang.NULLPointerException".
>
> "ARWARN 2 : Server: Error while exporting the struct Item : SCHEMA_DEFN
> "Custom Form" :java.lang.NULLPointerException
>
> Also when logged in to Remedy 9 through user tool, I am getting a warning as
> :
>
> "There is no home page available form available,Please verify your user
> preference or check with your administrator"
>
> I check and couldn't find form AR system user preference.
> Is it possible to set home page for all users through Workflow ?
>
> Thanks,
> Vivek
>
> On Sat, Aug 8, 2015 at 11:34 AM, onkar shinde
> <[email protected]<mailto:[email protected]>> wrote:
> **
>
> Hi Vivek,
>
> From 7.1 in order to migrate you customizations to 7604/8.x and onwards you
> need use BPCU in order to identify customizations and covert those into custom
> and overlay objects.
>
> Or alternatively if you do not wish to use (best practise customization mode
> which BMC doesn't recommend), then while importing the AR objects through dev
> studio use base development mode.
>
> Thanks
> Onkar
>
>
>
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