Or at least arerror.log and ardebug.log files. -----Original Message----- From: Durga, V H V Sekhar Sent: 14 August 2015 03:57 To: [email protected] Subject: RE: Issues with importing def files from Remedy 7.1 to Remedy 9 Env
Hi Vivek, Is it possible for you to provide the def file that you are facing problems with? Regards, Sekhar -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: 14 August 2015 02:16 To: [email protected] Subject: Re: Issues with importing def files from Remedy 7.1 to Remedy 9 Env Hi, I think that BMC should fix this. The client API-version is always known to the server, so that should be no big problem I would think. I still use ARUser for data manipulation purposes. Or they could give us a spreadsheet type interface to manipulating data in... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > There is a known incompatibility for the User Tool and Remedy 9 In > Remedy 9 BMC changed the way Overlaid forms are stored and that causes > the user tool not to work with them. > There was a discussion here back in Mud June on this (Re: Installing > and upgrading to BMC Remedy 9). > > There is a BMC knowledgebase article on this as well > https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109 > > Fred > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of onkar shinde > Sent: Thursday, August 13, 2015 10:05 AM > To: [email protected] > Subject: Re: Issues with importing def files from Remedy 7.1 to Remedy > 9 Env > > ** > > From 8.x user tool is deprecated. > I think u need to redesign the forms if they r still giving errors > while opening in mid tier. > > You can set home page on server information form to set it globally > for all users. > > Thanks. > On Aug 13, 2015 3:06 PM, "vivek garg" > <[email protected]<mailto:[email protected]>> wrote: > ** > Hi Onkar, > > Thanks for your reply. > With Base development mode, I was able to import my def files on > Remedy 9 from Remedy 7.1. > > But now when I am trying to open my some of the core custom forms from > user tool 7.1, it's showing following errors : > Some forms I am able to open correctly but gettings issues in few : > > "ARERR 8790 Unknown System Error : java.lang.NULLPointerException". > > "ARWARN 2 : Server: Error while exporting the struct Item : > SCHEMA_DEFN "Custom Form" :java.lang.NULLPointerException > > Also when logged in to Remedy 9 through user tool, I am getting a > warning as > : > > "There is no home page available form available,Please verify your > user preference or check with your administrator" > > I check and couldn't find form AR system user preference. > Is it possible to set home page for all users through Workflow ? > > Thanks, > Vivek > > On Sat, Aug 8, 2015 at 11:34 AM, onkar shinde > <[email protected]<mailto:[email protected]>> wrote: > ** > > Hi Vivek, > > From 7.1 in order to migrate you customizations to 7604/8.x and > onwards you need use BPCU in order to identify customizations and > covert those into custom and overlay objects. > > Or alternatively if you do not wish to use (best practise > customization mode which BMC doesn't recommend), then while importing > the AR objects through dev studio use base development mode. > > Thanks > Onkar > > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
