Hi Brad,
We’ve just upgraded our dev system to the latest versions including SP1 of V9. Our test and production system should be upgraded in the next couple of weeks. At least we’ve only a few 10’s of users – I wouldn’t want to be at the leading edge in a highly stressed system! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of BradRemedy Sent: 01 September 2015 09:32 To: [email protected] Subject: Re: MYIT 2.6 ** Hi Peter We are going with MYIT for now and haven't looked at SmartIT yet. Our plans are to upgrade to ITSM 8 and introduce MYIT and once the dust has settled then introduce SmartIT. On Mon, Aug 31, 2015 at 9:07 PM, Peter Romain <[email protected] <mailto:[email protected]> > wrote: ** Hi Brad, Not fixed yet but we’re pushing to get hot fixes. Out of interest, are you getting duplicate notes in Smart IT? Cheers Peter From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of BradRemedy Sent: 31 August 2015 09:32 To: [email protected] <mailto:[email protected]> Subject: Re: MYIT 2.6 ** Hi Peter You mentioned in your mail that you were having 2 issues with MYIT 2.6 that were stopping you from going live. Have BMC come back to you on these issues? Was wondering if they are planning on releasing a patch or hotfix for them in the next week or so as I would love to go live with MYIT 2.6 in the middle of September however cannot unless those 2 issues are fixed. Cheers Brad On Thu, Aug 27, 2015 at 9:29 PM, Peter Romain <[email protected] <mailto:[email protected]> > wrote: ** We’re live on 2.5 and testing 2.6 now with the intention of getting it live as soon as possible. It’s the Smart IT improvements that we are mostly interested in. We have found two issues so far with 2.6 that are stopping us at the moment – question menus that use the data in another field don’t work (they worked fine in 2.5) and date question fields beneath a condition don’t save (doesn’t work in 2.5 either). We also noticed today that the Services column in the Smart IT ticket console is not present in 2.6 but was there in 2.5. From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of Jarl Grøneng Sent: 27 August 2015 19:31 To: [email protected] <mailto:[email protected]> Subject: Re: MYIT 2.6 ** It all depending if you need the new features in V2.6. The nice feature is the remove of Virgo. -- J 2015-08-27 16:11 GMT+02:00 BradRemedy <[email protected] <mailto:[email protected]> >: ** Hi Has anyone downloaded and installed MYIT 2.6 yet? We are going live in around 4 weeks time with MYIT 2.5 however I am wondering if we should upgrade to 2.6 instead. It would give us 4 weeks to test and I suppose we could always roll back to 2.5 if we ran into serious problems. what do you guys think? Cheers Brad _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
