We won’t use the hot fix now as we’ll be upgrading our production system to 2.6 in the next couple of weeks.
Can’t make engage – a little too far for us from Germany! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: 31 August 2015 22:07 To: [email protected] Subject: Re: MYIT 2.6 ** It sounds like you’re definitely having a different issue then. Hopefully the hotfix resolves it for you. We’re looking to start testing 2.6 and 1.2 of the tools soon, although with BMC Engage coming up I doubt we’ll have much time to try it out until later in September. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peter Romain Sent: Monday, August 31, 2015 3:04 PM To: [email protected] <mailto:[email protected]> Subject: Re: MYIT 2.6 ** This doesn’t sound like what we’re getting but we’re not using change management yet (I’ll have a look for the duplicate filter tomorrow though). We can see duplicates in Smart IT due to there being duplicates in MongoDB – the duplicates are not there in the work info forms. I got a hotfix today for testing and am told it’s fixed in 2.6. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: 31 August 2015 21:16 To: [email protected] <mailto:[email protected]> Subject: Re: MYIT 2.6 ** We were getting duplicate notes on Work Info (everywhere, but related to the Social Integration Patch) in 2.5 MyIT/1.1 Smart IT I believe on Change Management, which resulted in us disabling a Filter that had a duplicate. I don’t recall the name but there were two filters with the same name, just that one ended with “`!” otherwise they were identical. We kept the one with those characters since using that trick to get it to fire immediately seemed like a very intentional thing, whereas the normal Filter was probably an original version. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peter Romain Sent: Monday, August 31, 2015 2:07 PM To: [email protected] <mailto:[email protected]> Subject: Re: MYIT 2.6 ** Hi Brad, Not fixed yet but we’re pushing to get hot fixes. Out of interest, are you getting duplicate notes in Smart IT? Cheers Peter From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of BradRemedy Sent: 31 August 2015 09:32 To: [email protected] <mailto:[email protected]> Subject: Re: MYIT 2.6 ** Hi Peter You mentioned in your mail that you were having 2 issues with MYIT 2.6 that were stopping you from going live. Have BMC come back to you on these issues? Was wondering if they are planning on releasing a patch or hotfix for them in the next week or so as I would love to go live with MYIT 2.6 in the middle of September however cannot unless those 2 issues are fixed. Cheers Brad On Thu, Aug 27, 2015 at 9:29 PM, Peter Romain <[email protected] <mailto:[email protected]> > wrote: ** We’re live on 2.5 and testing 2.6 now with the intention of getting it live as soon as possible. It’s the Smart IT improvements that we are mostly interested in. We have found two issues so far with 2.6 that are stopping us at the moment – question menus that use the data in another field don’t work (they worked fine in 2.5) and date question fields beneath a condition don’t save (doesn’t work in 2.5 either). We also noticed today that the Services column in the Smart IT ticket console is not present in 2.6 but was there in 2.5. From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of Jarl Grøneng Sent: 27 August 2015 19:31 To: [email protected] <mailto:[email protected]> Subject: Re: MYIT 2.6 ** It all depending if you need the new features in V2.6. The nice feature is the remove of Virgo. -- J 2015-08-27 16:11 GMT+02:00 BradRemedy <[email protected] <mailto:[email protected]> >: ** Hi Has anyone downloaded and installed MYIT 2.6 yet? We are going live in around 4 weeks time with MYIT 2.5 however I am wondering if we should upgrade to 2.6 instead. It would give us 4 weeks to test and I suppose we could always roll back to 2.5 if we ran into serious problems. what do you guys think? Cheers Brad _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here <http://www.energytransfer.com/mail_disclaimer.aspx> . 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