I forgot to mention....I tried that! No go. I also did a modify all to the entire User base to refresh the user cache without luck.
On Thu, Sep 3, 2015 at 11:42 AM, Drew Shuller <[email protected]> wrote: > ** I seem to remember this problem but I can't remember what we did to fix > it. > > Maybe delete and recreate the User record? > > Drew > Honduras > > > On Thu, Sep 3, 2015 at 9:02 AM, Warren R. Baltimore II < > [email protected]> wrote: > > ** > > ARS 6.3, ITSM 5.5 > Oracle 10x > SunOS > > I've got a strange one folks, not really sure how to approach it. > > 2 days ago, something funky happened to my database. Not really sure what > it was, but the DBA was able to eventually restore it. > > Anyhoo.... > > Ever since then, I have 2 users (that I am aware of) who cannot log in > using the WUT (7.6.03) without first getting the > > > > > > > > > > > > > "it appears that you are already logged into the system. > Would you like us to reset your account? (All reset requests will be > tracked > and you will need to relogin)" message. > > > When I check the License console, they are not showing as logged in. > Additionally, if they click "Yes", it closes the client, but they continue > to get blocked with the message. If, however, they just click the "x" on > the message window and go through this 3 times, they get in! > > > Remedy has been shut down and restarted on this machine twice, but they > continue to be blocked. I considered using ARRELOAD, but I'm not sure that > will affect this situation. > > > Anybody have any ideas? > > > > > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > -- > Sent from MetroMail > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
