Can you or your DBA actually see these records in the User tables? If so, have the DBA delete from there, then recreate - also if you are using ITSM and the People form, delete those records as well, then try recreating.
Just a thought Candace On Thu, Sep 3, 2015 at 9:06 AM, Warren R. Baltimore II < [email protected]> wrote: > ** > I forgot to mention....I tried that! No go. I also did a modify all to > the entire User base to refresh the user cache without luck. > > On Thu, Sep 3, 2015 at 11:42 AM, Drew Shuller <[email protected]> > wrote: > >> ** I seem to remember this problem but I can't remember what we did to >> fix it. >> >> Maybe delete and recreate the User record? >> >> Drew >> Honduras >> >> >> On Thu, Sep 3, 2015 at 9:02 AM, Warren R. Baltimore II < >> [email protected]> wrote: >> >> ** >> >> ARS 6.3, ITSM 5.5 >> Oracle 10x >> SunOS >> >> I've got a strange one folks, not really sure how to approach it. >> >> 2 days ago, something funky happened to my database. Not really sure >> what it was, but the DBA was able to eventually restore it. >> >> Anyhoo.... >> >> Ever since then, I have 2 users (that I am aware of) who cannot log in >> using the WUT (7.6.03) without first getting the >> >> >> >> >> >> >> >> >> >> >> >> >> "it appears that you are already logged into the system. >> Would you like us to reset your account? (All reset requests will be >> tracked >> and you will need to relogin)" message. >> >> >> When I check the License console, they are not showing as logged in. >> Additionally, if they click "Yes", it closes the client, but they continue >> to get blocked with the message. If, however, they just click the "x" on >> the message window and go through this 3 times, they get in! >> >> >> Remedy has been shut down and restarted on this machine twice, but they >> continue to be blocked. I considered using ARRELOAD, but I'm not sure that >> will affect this situation. >> >> >> Anybody have any ideas? >> >> >> >> >> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> -- >> Sent from MetroMail >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
