You can try with the steps mentioned in my last mail and see if that helps.
Regards, Ravi On 07-Sep-2015 1:34 PM, "Jithin T.R" <[email protected]> wrote: > ** > Hi Bruce, > > Thanks for your time. > > I have issue with Scheduled web report. > > Hi Ravi, > > Thank you for your time on this. > > However, we are not getting any error while running this report manually > and it occurs only for scheduled report. > > Today some users received an error through email as below. > > > org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.doRun(RunAndRenderTask.java:199) > > org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.run(RunAndRenderTask.java:75) > com.bmc.arsys.plugins.report.RunReport.executeReport(Unknown Source) > com.bmc.arsys.plugins.report.RunReport.runReport(Unknown Source) > com.bmc.arsys.plugins.report.PublishReport$1.run(Unknown Source) > java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) > java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) > java.util.concurrent.FutureTask.run(FutureTask.java:138) > > java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) > > java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) > java.lang.Thread.run(Thread.java:662) > > Thanks & Regards, > Jithin > > On Fri, Sep 4, 2015 at 8:55 PM, Ravindrakumar Rodge <[email protected]> > wrote: > >> ** >> >> Hi Jatin, >> >> In Remedy 8.1 report uses a Java plugin called as ARSYS ARDBC >> REPORTENGINE. >> This plugin configuration is present in ar. Cfg file and it runs on port >> 9999. >> Since this is java plugin it's logs will be generated in arjavaplugin.log >> under dB folder. >> >> If you see any errors on the screen while running the reports then we can >> enable api sql fltr logs and check with the plugin related work flow. >> >> if you can take back up of your birt folder under pluginsvr. >> Delete the birt folder n take the same folder from one of working >> environment. >> Place the birt folder of working environment in same non working >> location. >> Now from the backup folder of birt navigate to lib folder under that you >> will find a folder with your server name. >> Copy that n place it in the working copied folder. >> >> Restart the Web server to take changes effect. >> >> That should help resolve the issue. Let me know if that helps you. >> >> Regards, >> Ravindrakumar >> On 04-Sep-2015 4:02 PM, "Jithin T.R" <[email protected]> >> wrote: >> >>> ** >>> Hi Team, >>> >>> Our customers are reporting that scheduled report is not running in BMC >>> Remedy 8.1 (it was running). These reports are created using AR System >>> Report console and scheduled using OOTB feature comes with 8.1. >>> >>> Could you please help me to trouble shoot this issue ? >>> >>> Which logs I should go through ? >>> >>> is there any plug-in log (Report Scheduler plug-in ) ? From the online >>> documents this plug-in is related with BIRT >>> >>> Thanks & Regards, >>> Jithin >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
