Hi All, Thanks a lot for your support.
We had issue only with report which has an output in Excel format. We have raised an issue with BMC. Meanwhile we have restarted out webserver services and it seems issue got fixed by the restarting services. However, we are monitoring the issue. Once again thanks a lot for your suggestion and support. Thanks & Regards, Jithin On Wed, Sep 9, 2015 at 1:56 AM, Sinclair, Keith <[email protected]> wrote: > ** > > I second this solution. I was also having the same issue. I then moved > ASJ:ScheduleJob from having no pool assigned to it to pool 7 and changed > the timing of it from 60 minutes to 30 minutes. Reports are now running > consistently when I monitor the queue in the AR System Report Schedule Join > form. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Danaceau, Chris > *Sent:* Tuesday, September 08, 2015 3:20 PM > > *To:* [email protected] > *Subject:* Re: Scheduled Report is not running in BMC remedy 8.1 > > > > ** > > Also check your escalation logs. I had an escalation in the same pool > error out and it severely delayed my scheduled reports. > > > > -- > > Thank You, > > > > Chris Danaceau > > FINRA > > 240-386-6728 (desk) > > 301-367-8949 (cell) > > Remedy FAQ > <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Jithin > T.R > *Sent:* Monday, September 07, 2015 4:00 AM > *To:* [email protected] > *Subject:* Re: Scheduled Report is not running in BMC remedy 8.1 > > > > ** > > Hi Bruce, > > > > Thanks for your time. > > > > I have issue with Scheduled web report. > > > > Hi Ravi, > > > > Thank you for your time on this. > > > > However, we are not getting any error while running this report manually > and it occurs only for scheduled report. > > > > Today some users received an error through email as below. > > > > > org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.doRun(RunAndRenderTask.java:199) > > org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.run(RunAndRenderTask.java:75) > com.bmc.arsys.plugins.report.RunReport.executeReport(Unknown Source) > com.bmc.arsys.plugins.report.RunReport.runReport(Unknown Source) > com.bmc.arsys.plugins.report.PublishReport$1.run(Unknown Source) > java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) > java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) > java.util.concurrent.FutureTask.run(FutureTask.java:138) > > java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) > > java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) > java.lang.Thread.run(Thread.java:662) > > > > Thanks & Regards, > > Jithin > > > > On Fri, Sep 4, 2015 at 8:55 PM, Ravindrakumar Rodge <[email protected]> > wrote: > > ** > > Hi Jatin, > > In Remedy 8.1 report uses a Java plugin called as ARSYS ARDBC > REPORTENGINE. > This plugin configuration is present in ar. Cfg file and it runs on port > 9999. > Since this is java plugin it's logs will be generated in arjavaplugin.log > under dB folder. > > If you see any errors on the screen while running the reports then we can > enable api sql fltr logs and check with the plugin related work flow. > > if you can take back up of your birt folder under pluginsvr. > Delete the birt folder n take the same folder from one of working > environment. > Place the birt folder of working environment in same non working location. > Now from the backup folder of birt navigate to lib folder under that you > will find a folder with your server name. > Copy that n place it in the working copied folder. > > Restart the Web server to take changes effect. > > That should help resolve the issue. Let me know if that helps you. > > Regards, > Ravindrakumar > > On 04-Sep-2015 4:02 PM, "Jithin T.R" <[email protected]> > wrote: > > ** > > Hi Team, > > > > Our customers are reporting that scheduled report is not running in BMC > Remedy 8.1 (it was running). These reports are created using AR System > Report console and scheduled using OOTB feature comes with 8.1. > > > > Could you please help me to trouble shoot this issue ? > > > > Which logs I should go through ? > > > > is there any plug-in log (Report Scheduler plug-in ) ? From the online > documents this plug-in is related with BIRT > > > > Thanks & Regards, > > Jithin > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Confidentiality Notice:: This email, including attachments, may include > non-public, proprietary, confidential or legally privileged information. If > you are not an intended recipient or an authorized agent of an intended > recipient, you are hereby notified that any dissemination, distribution or > copying of the information contained in or transmitted with this e-mail is > unauthorized and strictly prohibited. If you have received this email in > error, please notify the sender by replying to this message and permanently > delete this e-mail, its attachments, and any copies of it immediately. You > should not retain, copy or use this e-mail or any attachment for any > purpose, nor disclose all or any part of the contents to any other person. > Thank you. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
