Warren, I was installing Smart Reporting 9 SP1 and ran into a similar issue. The error messages I was getting were not as clear as they should have been.
After a few days dealing with support and them talking to the developers of the install package we were able to get my install to work by having the server name FQDN in the host and then for the DB name something with no spaces or special characters, and then the instance name we had to put the server short name. Once we did that the install worked. Maybe that will work for you, my host name had periods but no dashes. So you might still be stuck, hope that helps. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile [email protected]<mailto:[email protected]> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Warren R. Baltimore II Sent: Thursday, September 24, 2015 6:30 PM To: [email protected] Subject: ITSM 9 Smart Reporting and Amazon Web Services ** Wondering if anyone out there has had a similar issue. We are installing the whole ARS9/itsm 9 suite on a Virtual Server from Amazon Web Services. It's ITSM 9 patch 1 on Windows 2012 operating system connecting to SQL 2010 (I think....may be wrong about that last bit). Anyway, my partner has discovered a bug with the installer for Smart Reporting. Evidently the Servername cannot have any special characters in the install setup process. Now, while our servername is clean in that regards, the FQDN is full of periods and dashes which breaks the install. We can't figure out a way around this? My buddy is pulling his hair out trying to figure this one out. -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
