Thanks Levi! I'll forward this to my partner. Warren
On Thu, Sep 24, 2015 at 10:13 PM, Lippincott, Levi (OMA-GIS) < [email protected]> wrote: > ** > > Warren, > > > > I was installing Smart Reporting 9 SP1 and ran into a similar issue. The > error messages I was getting were not as clear as they should have been. > > > > After a few days dealing with support and them talking to the developers > of the install package we were able to get my install to work by having the > server name FQDN in the host and then for the DB name something with no > spaces or special characters, and then the instance name we had to put the > server short name. Once we did that the install worked. > > > > Maybe that will work for you, my host name had periods but no dashes. So > you might still be stuck, hope that helps. > > > > *Levi Lippincott / *Remedy Administrator > > > > +1 402 561 7014 office > > +1 402 321 5421 mobile > > [email protected] > > > > *Interpublic Group* 6825 Pine Street, Omaha, NE 68106 > > > > *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Warren R. Baltimore II > *Sent:* Thursday, September 24, 2015 6:30 PM > *To:* [email protected] > *Subject:* ITSM 9 Smart Reporting and Amazon Web Services > > > > ** > > Wondering if anyone out there has had a similar issue. > > We are installing the whole ARS9/itsm 9 suite on a Virtual Server from > Amazon Web Services. > > It's ITSM 9 patch 1 on Windows 2012 operating system connecting to SQL > 2010 (I think....may be wrong about that last bit). > > Anyway, my partner has discovered a bug with the installer for Smart > Reporting. Evidently the Servername cannot have any special characters in > the install setup process. Now, while our servername is clean in that > regards, the FQDN is full of periods and dashes which breaks the install. > We can't figure out a way around this? My buddy is pulling his hair out > trying to figure this one out. > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
