I’ve got a production server that suddenly started getting errors when running 
an external OS command.

The escalation first executes “del /f filename.pdf” and then runs the command 
to (re-)create filename.pdf.

The second command will fail if the file already exists, hence the need for the 
first command to delete.

As of last week, the delete command fails, which causes the second command to 
also fail, and leave behind an inactive instance.

The inactive instances took up all available memory and the server halts.



The AR System and Windows logs just show that the two commands fail.

Since no changes were made in ARS, I suspect the problem is in Windows.

Anyone else see something similar?



Environment:

ARS 8.1.1

Custom app

Windows 2003 server



BMC has, thus far, referred me to the OS team.

The OS team, naturally, refers me right back to BMC.

Can the ARSlist help me break this loop before I go fruity?

Joel

Joel Sender    [email protected]    310.829.5552



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