I’ll continue to push back to the OS team (makes the most sense to me, but I feel better with ARSlist confirmation of my suspicions)
Thanks, Joel Joel Sender [email protected] 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of William Rentfrow Sent: Monday, October 26, 2015 11:13 AM To: [email protected] Subject: Re: Run process command fails ** I'd also check to see if there has been any recent security patches put on the server. William Rentfrow [email protected] Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Monday, October 26, 2015 1:09 PM To: [email protected] Subject: Re: Run process command fails ** Joel, There are two reasons I can think of that world cause the delete too fail 1. The user performing the command doesn't have access to singe past of the effort 2. The file in question I'd in use and cannot be deleted So, to eliminate 2, can you delete the file manually? Too eliminate 1, make sure file/directory permissions are correct On October 26, 2015 12:03:25 PM Joel Sender <[email protected]> wrote: ** I’ve got a production server that suddenly started getting errors when running an external OS command. The escalation first executes “del /f filename.pdf” and then runs the command to (re-)create filename.pdf. The second command will fail if the file already exists, hence the need for the first command to delete. As of last week, the delete command fails, which causes the second command to also fail, and leave behind an inactive instance. The inactive instances took up all available memory and the server halts. The AR System and Windows logs just show that the two commands fail. Since no changes were made in ARS, I suspect the problem is in Windows. Anyone else see something similar? Environment: ARS 8.1.1 Custom app Windows 2003 server BMC has, thus far, referred me to the OS team. The OS team, naturally, refers me right back to BMC. Can the ARSlist help me break this loop before I go fruity? Joel Joel Sender [email protected] 310.829.5552 _____ <https://www.avast.com/antivirus> Avast logo This email has been checked for viruses by Avast antivirus software. www.avast.com <https://www.avast.com/antivirus> _ARSlist: "Where the Answers Are" and have been for 20 years_ _____ No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4830 / Virus Database: 4365/10845 - Release Date: 10/18/15 Internal Virus Database is out of date. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
