Thanks for the update Mark. I thought the User Tool is dead. > On 18 Dec 2015, at 09:45, Walters, Mark <[email protected]> wrote: > > ** > UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use > overlaid forms again. > > Knowledge Base article KA427109 > <https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109> > > Some changes in the server in version 9.0 mean that the User Tool is unable > to work with overlaid forms. Searches, creates and modifies result in a 303 > Form does not exist on server error as the client references the form name > with the __o extension which the server does not recognise. > > Mark > > Knowledge Article ID: > > KA427109 > Version: > > 0.1 > Available To: > > External > Status: > > Unpublished > Updated: > > 06/15/2015 > > > Problem > > The Remedy User Tool client is unable to create records or perform searches > when using overlaid forms from an ARS 9.0 server. The form can be opened but > any other operations result in an ARERR 303 Form does not exist on server > error. > > Solution > > This is due to changes in the way overlays are stored in the 9.0 metadata. > The __o extension is no longer used but the .arf form definition which is > exported by the server, and used by the User Tool, still includes it. The > client tries to use the form name from the .arf file when sending API calls > to the server but the server does not recognise the name and returns the 303 > error. > > A defect has been created to track this (SW00490959) but, as the User Tool is > no longer supported, it is not clear whether this will be addressed. > > > Mark Walters > Lead Technical Support Analyst > Direct > > +44 (0)118 921 8379 > > > > E2 > Eskdale Road > Winnersh, RG41 5TS > UK > <image001.jpg> <http://www.bmc.com/> > > > BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, > Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. > 1927903 The content of this email is confidential. If you are not the > addressee, you may not distribute, copy or disclose any part of it. If you > receive this message in error, please delete this from your system and notify > the sender immediately. _ARSlist: "Where the Answers Are" and have been for > 20 years_
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