It's still a very useful tool. Just the other day I needed to check the users getting connected to each AR server for a licensing issue -- I couldn't really do this without adding the AR servers to the mid-tiers -- the client uses lead balancers. The User Tool made this very easy.
On Fri, Dec 18, 2015, 8:51 PM Jason Miller <[email protected]> wrote: > ** > > I was thinking the same thing. This is a dangerous precedent. Just as > people are finally accepting WUT is dead it gets some new life (not that I > am going to complain). > > Although thinking about it a little more... there are a number of tools > that BMC doesn't officially support but do maintain. Looks like WUT might > fall into this class now? > > On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz <[email protected]> > wrote: > >> ** >> Thanks for the update Mark. I thought the User Tool is dead. >> >> On 18 Dec 2015, at 09:45, Walters, Mark <[email protected] >> <[email protected]>> wrote: >> >> ** >> >> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use >> overlaid forms again.* >> >> Knowledge Base article KA427109 >> <https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109> >> >> Some changes in the server in version 9.0 mean that the User Tool is >> unable to work with overlaid forms. Searches, creates and modifies result >> in a 303 Form does not exist on server error as the client references the >> form name with the __o extension which the server does not recognise. >> >> Mark >> >> *Knowledge Article ID:* >> >> KA427109 >> *Version:* >> >> 0.1 >> *Available To:* >> >> External >> *Status:* >> >> Unpublished >> *Updated:* >> >> 06/15/2015 >> >> >> >> *Problem* >> >> The Remedy User Tool client is unable to create records or perform >> searches when using overlaid forms from an ARS 9.0 server. The form can be >> opened but any other operations result in an ARERR 303 Form does not exist >> on server error. >> >> *Solution* >> >> This is due to changes in the way overlays are stored in the 9.0 >> metadata. The __o extension is no longer used but the .arf form definition >> which is exported by the server, and used by the User Tool, still includes >> it. The client tries to use the form name from the .arf file when sending >> API calls to the server but the server does not recognise the name and >> returns the 303 error. >> >> A defect has been created to track this (SW00490959) but, as the User >> Tool is no longer supported, it is not clear whether this will be addressed. >> >> >> ------------------------------ >> *Mark Walters* >> Lead Technical Support Analyst >> *Direct* >> >> +44 (0)118 921 8379 >> >> >> >> E2 >> Eskdale Road >> Winnersh, RG41 5TS >> UK >> <image001.jpg> <http://www.bmc.com/> >> >> >> >> BMC Software Limited Registered Office: Building E2, Eskdale Road, >> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in >> England No. 1927903 The content of this email is confidential. If you are >> not the addressee, you may not distribute, copy or disclose any part of it. >> If you receive this message in error, please delete this from your system >> and notify the sender immediately. _ARSlist: "Where the Answers Are" and >> have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
