As far as this one issue goes, if BMC would rather add an "export all fields" function to the Data Import Tool and rename it the Data Import/Export tool, that would work too.
I believe the *Web* report type has an "add all fields" capability, but they left it out of the *AR System* report type for .arx files. It's just a bit surprising given the main purpose of an .arx formatted file. Perhaps there was some heinous technical obstacle to adding that functionality? Maybe? If I could "shift-click" all the fields in the field selection list and add them in one go, that would work too! -JDHood On Tue, Dec 29, 2015 at 9:37 AM, Terry Bootsma <[email protected]> wrote: > ** > OK. I guess I'm not the only one that found this as well. Trying to > export a .arx file with the MidTier is a lesson in patience and sometimes, > futility. (Hint Hint Doug !!). > > I thought that perhaps there was a "trick" to do this via the MidTier and > that I was missing the boat on this one, but I guess I am not? > > Terry > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Pierson, Shawn > *Sent:* December-29-15 8:35 AM > > *To:* [email protected] > *Subject:* Re: Something to be aware of - the User Tool cannot work with > overlaid forms on a 9.0 server - FIXED > > ** > > I have to second both “Modify All” and exporting ARX files being much > easier in the WUT. I’d also add that certain BMC forms such as those > related to RBE, are almost impossible to use (at least on 8.x) without > going through the WUT. We rely on RBE for a lot of custom email actions > and I don’t think you can really query and update records (unless you > customize the forms to add those buttons) if you use the Mid Tier. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rick Cook > *Sent:* Saturday, December 26, 2015 8:34 AM > *To:* [email protected] > *Subject:* Re: Something to be aware of - the User Tool cannot work with > overlaid forms on a 9.0 server - FIXED > > > > ** > > I find it quite useful when doing large data import tasks with modify all > functions and all. Why run all that traffic through the Mid-tier layer for > an administrative function? > > Rick > > On Dec 26, 2015 5:02 AM, "JD Hood" <[email protected]> wrote: > > ** > > Hi Doug, > > > > Perhaps BMC should investigate *why* folks are still clinging to the User > Tool. > > What functionality does it provide that is missing in the web client? > Identify it and where technically possible, add that functionality to the > web client. Then the *need* (if not desire) for the User Tool will likely > dissipate. > > > > For me, the main issue with the web client is ad-hoc reporting. To export > a standard Remedy .arx file for most any ITSM form (or other form with a > gazillion fields) is not feasible. That "arsystem" arx export functionality > *desperately* needs an "add all fields" button to make it easier (humanly > possible?) to move record(s) out of a given system for purposes of testing, > development, personal backup, etc. > > > > But that's just my pet "missing User Tool feature" in the post version 8x > world. I know others have voiced different "missing User Tool features" > around these parts. BMC might want to look into it. > > > > Now, I haven't had an opportunity yet to see what v9x Mid Tier brings in > this regard, so if BMC has now accounted for my pet issue, then as far as I > am concerned... um... nevermind. :-) > > > > Thanks! > > -JDHood > > > > > > On Fri, Dec 25, 2015 at 9:32 PM, Mueller, Doug <[email protected]> > wrote: > > Everyone, > > Just to be clear here and reinforce some things that have been mentioned. > > One commitment we have is compatibility with our API/interfaces. We want > to be sure that if you have written a program to the system on any version > of the server, that it will continue to work on future versions of the > server. > > In this case, there was an api function -- Export specifically -- that had > a problem with an export format in that it put a name in that format that > was not able to be properly processed by an existing API program that used > that operation. This issue was corrected. > > Now, the fact that in this case the API program was the Windows User Tool > is not the major issue. It is an API program that stopped working because > of an issue with the API producing data in a compatible way so that the > existing functionality of a tool would continue to work. So, the server > was corrected to maintain the compatibility of the API. > > You will find that we have always been committed to this compatibility. > Occasionally, there is a miss somewhere -- as in this case -- and that miss > is corrected. > > This commitment is important for anyone who wants to produce an > integration or interaction with the system. It means that as the server is > upgraded, there is no requirement to change the integrations/executables as > they should continue to work. Generally, this is true. It allows you to > mix and match versions of executables, mid-tier, applications, and server. > > NOTE: There is no magic here. The older executable does not suddenly > inherit new functionality. And, when you upgrade to using a new API, the > program may need to be updated to react to changes in the API/interface. > But, while continuing to use the older API for that program (even if other > programs are using the newer API), you can continue without having to > rebuilt right away. > > If you ever see an API incompatibility causing issues across versions, > please let us know right away. > > Doug Mueller > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Misi Mladoniczky > Sent: Saturday, December 19, 2015 12:55 AM > To: [email protected] > Subject: Re: Something to be aware of - the User Tool cannot work with > overlaid forms on a 9.0 server - FIXED > > Hi, > > I think it is great news. > > Note that they fixed the AR Server rather than the User Tool. > > This was clearly a bug on the server side, as the server did not comply to > the way the older API worked. The client sends it's API-version along with > the call to the server, and the server is supposed to talk back to the > client with that same version of the API. > > I see very few who use ARUser.exe as main access to the AR Server > nowadays, but to look at and add/change core/foundation data it is very > useful. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > I was thinking the same thing. This is a dangerous precedent. Just as > > people are finally accepting WUT is dead it gets some new life (not > > that I am going to complain). > > > > Although thinking about it a little more... there are a number of > > tools that BMC doesn't officially support but do maintain. Looks like > > WUT might fall into this class now? > > > > On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz <[email protected]> > wrote: > > > >> ** > >> Thanks for the update Mark. I thought the User Tool is dead. > >> > >> On 18 Dec 2015, at 09:45, Walters, Mark <[email protected] > >> <[email protected]>> wrote: > >> > >> ** > >> > >> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can > >> use overlaid forms again.* > >> > >> Knowledge Base article KA427109 > >> <https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109> > >> > >> Some changes in the server in version 9.0 mean that the User Tool is > >> unable to work with overlaid forms. Searches, creates and modifies > >> result in a 303 Form does not exist on server error as the client > >> references the form name with the __o extension which the server does > not recognise. > >> > >> Mark > >> > >> *Knowledge Article ID:* > >> > >> KA427109 > >> *Version:* > >> > >> 0.1 > >> *Available To:* > >> > >> External > >> *Status:* > >> > >> Unpublished > >> *Updated:* > >> > >> 06/15/2015 > >> > >> > >> > >> *Problem* > >> > >> The Remedy User Tool client is unable to create records or perform > >> searches when using overlaid forms from an ARS 9.0 server. The form > >> can be opened but any other operations result in an ARERR 303 Form > >> does not exist on server error. > >> > >> *Solution* > >> > >> This is due to changes in the way overlays are stored in the 9.0 > >> metadata. The __o extension is no longer used but the .arf form > >> definition which is exported by the server, and used by the User > >> Tool, still includes it. The client tries to use the form name from > >> the .arf file when sending API calls to the server but the server > >> does not recognise the name and returns the 303 error. > >> > >> A defect has been created to track this (SW00490959) but, as the User > >> Tool is no longer supported, it is not clear whether this will be > addressed. > >> > >> > >> ------------------------------ > >> *Mark Walters* > >> Lead Technical Support Analyst > >> *Direct* > >> > >> +44 (0)118 921 8379 <%2B44%20%280%29118%20921%208379> > >> > >> > >> > >> E2 > >> Eskdale Road > >> Winnersh, RG41 5TS > >> UK > >> <image001.jpg> <http://www.bmc.com/> > >> > >> > >> > >> BMC Software Limited Registered Office: Building E2, Eskdale Road, > >> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered > >> in England No. 1927903 The content of this email is confidential. 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