Ah yes, but I'm not talking about a custom itsm app, I'm talking about
applications that actually have nothing to do with help desk functions :)
On January 28, 2016 4:06:36 PM David Charters
<[email protected]> wrote:
That is why I asked earlier in the thread if the custom app was really
necessary? ITSM 9.1 has many configurable properties that make it adaptable
to many different situations and requirements, thus removing the need for
customization and instead it’s all configuration.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of LJ LongWing
Sent: Thursday, January 28, 2016 5:00 PM
To: [email protected]
Subject: Re: Remedy 9.x and Amazon Web Services
**
Well, that certainly says enough.....they allow Custom, but no 'real'
applications. Limiting Custom to 1000 objects (unless otherwise
authorized) is a severe limitation if you wanted to build anything
substantial, and the fact that ROD only allows 'Write' licenses for custom
applications, that nulls some of the advantages to build your own
stuff....so, if I worked at a company that wanted to have its custom app
hosted in the cloud...I would very seriously not consider ROD for that purpose.
On Thu, Jan 28, 2016 at 2:51 PM, Brock, Anne
<[email protected]<mailto:[email protected]>> wrote:
**
Policy on custom applications on Remedy on Demand:
https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy
From: Action Request System discussion list(ARSList)
[mailto:[email protected]<mailto:[email protected]>] On Behalf Of LJ
LongWing
Sent: Thursday, January 28, 2016 7:18 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: Remedy 9.x and Amazon Web Services
**
There are two major down sides to ROD in my humble opinion. The 'Change
control board'...this is both a positive and a negative...they must protect
their infrastructure, so they need to review everything that goes in to
ensure it doesn't endanger their systems performance....but that is also a
hindrance to allowing you to sometimes do something 'bad', even though you
know it's bad because it's the best that you can get. The other is, as I
understand it, that ROD is purely ITSM...so, people that don't want/need
ITSM, yet want/need Remedy....I don't believe ROD is the best option...but
this one, I might be wrong about...I'm certainly not BMC and don't know
everything about their offerings...but, last time I checked, it wasn't for
Custom shops.
On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre
<[email protected]<mailto:[email protected]>> wrote:
**
Remedy OnDemand is definite alternative you can think of in comparison to
moving Remedy in AWS.
OnDemand not only provides access to latest & greatest ITSM suite but also
helps to manage your changes , upgrades , etc.
Thanks,
Abhijit H
On 27-Jan-2016 9:07 pm, "Sinclair, Keith"
<[email protected]<mailto:[email protected]>> wrote:
**
Hey Joe,
Our test and dev environments have also been moved over to AWS. We used
those as our POC and tests before moving prod.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]<mailto:[email protected]>] On Behalf Of Joe
Castleman
Sent: Tuesday, January 26, 2016 2:09 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: Remedy 9.x and Amazon Web Services
**
Do you have additional instances on AWS for development and/or testing?
Also wondered about setting up a secondary server for disaster recovery,
but I'm guessing part of the reason of using the cloud is not having to do
that.
I'm also looking at the PDF that Remedy published about On Demand. I have
no idea about the pricing, but (given their change review board etc.) I am
guessing it could not possibly be cheaper than maintaining everything
ourselves, like we're doing today.
Joe
On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith
<[email protected]<mailto:[email protected]>> wrote:
**
App and Mid-Tier are EC2. Db is RDS.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]<mailto:[email protected]>] On Behalf Of Joe
Castleman
Sent: Tuesday, January 26, 2016 1:38 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: Remedy 9.x and Amazon Web Services
**
Thanks Keith. Are you using EC2?
Joe
On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith
<[email protected]<mailto:[email protected]>> wrote:
**
Hi Joe,
We’ve had to move our Remedy environments to AWS but we’re running Linux.
We had all kinds of little weird problems after moving our 8.1.0 system
from VM servers in our data center to AWS. When went to 8.1.2, almost all
of our issues went away and some things that had broken during the move
started to work again, such as LDAP/AD. We also went from Oracle Enterprise
to Oracle Standard edition.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]<mailto:[email protected]>] On Behalf Of Joe
Castleman
Sent: Tuesday, January 26, 2016 12:52 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: Remedy 9.x and Amazon Web Services
**
Warren,
I just came across your message and wondered whether you, or anyone else,
had any further luck with this. My group has been tasked with moving (or
at least looking into moving) our current Remedy system to AWS --
specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win.
Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built.
Based on what I've seen, the AWS EC2 product offers a Windows Server
platform with various flavors of MS-SQL.
Thanks,
Joe Castleman
On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II
<[email protected]<mailto:[email protected]>> wrote:
**
I was curious if anyone out there has attempted an install of version 9 in
the AWS EC2 environment? We are currently building a proof of concept
installation using ARS 9.x, ITSM 9 and SSO. The developer who is working
on the project has run into a myriad of issues. The problems he is having
tend to be around broken installers, but he is also having a devil of a
time getting the CMDB to work on one of the servers.
Our organization is on a path to move to Amazon here in the next year, but
the problems we are having right now are a bit concerning. He has spent
days trying to get this up and running.
Has anyone out there been able to do this?
Do you know if BMC tests Remedy in the AWS environment?
Love to hear from you!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367<tel:410-533-5367>
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