The Remedy Latest patch is Patch 19 for 6.3.
-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Frex
Popo
Sent: Tue 26/12/2006 11:38 AM
To: [email protected]
Cc:
Subject: RE : Remedy ARS 6.3 server process crash randomly
** Is 14 the latest patch ... If I were you I would check the latest
patch ( I guess it cld be 15) and see what has been fixed in it :)
Frank <[EMAIL PROTECTED]> a écrit :
Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3
patch 14.
Our ARS server process will randomly crashed for unknown
reason.
Our Oracle database is 9.2.0.5C.
HP Unix server. HP-UX B.11.11 U 9000/800 (tb)
There are 5 applications running on this server including
Remedy ARS
We then upgraded our memory from 2GB to 10GB to address this
issue as we
thought there might be performance issue on the server due to
lack of
memory. But it did not fix this problem. Also I can see the
free memory
ran out very quickly.
I have been checking on ARSLIST and found out that there could
be Oracle
issue when Oracle that is at lower version than 9.2.0.4.
But our Oracle database is 9.2.0.5C.
Anyone got any ideas, please advice. This has became a very
serious issues
for us. Thank you
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