yeh!! so would be good a idea to patch up your dev environment to the latest patch and then production ... I guess the first thing remedy would ask you to do if you log an incident with them is to apply the latest patch.
Shibu Samuel <[EMAIL PROTECTED]> a écrit : The Remedy Latest patch is Patch 19 for 6.3. -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Frex Popo Sent: Tue 26/12/2006 11:38 AM To: [email protected] Cc: Subject: RE : Remedy ARS 6.3 server process crash randomly ** Is 14 the latest patch ... If I were you I would check the latest patch ( I guess it cld be 15) and see what has been fixed in it :) Frank a écrit : Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch 14. Our ARS server process will randomly crashed for unknown reason. Our Oracle database is 9.2.0.5C. HP Unix server. HP-UX B.11.11 U 9000/800 (tb) There are 5 applications running on this server including Remedy ARS We then upgraded our memory from 2GB to 10GB to address this issue as we thought there might be performance issue on the server due to lack of memory. But it did not fix this problem. Also I can see the free memory ran out very quickly. I have been checking on ARSLIST and found out that there could be Oracle issue when Oracle that is at lower version than 9.2.0.4. But our Oracle database is 9.2.0.5C. Anyone got any ideas, please advice. This has became a very serious issues for us. Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _____ Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail et son interface révolutionnaire. __20060125_______________________This posting was submitted with HTML in it___ --------------------------------- Découvrez une nouvelle façon d'obtenir des réponses à toutes vos questions ! Profitez des connaissances, des opinions et des expériences des internautes sur Yahoo! Questions/Réponses. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
