Starting a chat is simple… Skype (was Lync) set itself up for the SIP protocol so all you have to do is to open a browser window to SIP://emailaddress
I don’t know about logging the chat session Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of BradRemedy Sent: Wednesday, March 16, 2016 7:56 AM To: [email protected] Subject: BMC Remedy Skype Intergration ** Hi Has anyone integrated Skype with BMC Remedy at all? We are looking into options in which a chat conversation could be started for a call and the chat log is added as a work info to a ticket when the chat is finished. I am busy investigating options however wanted to know if anyone else has done this sort of integration before. Thanks in advance Brad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
