Mark, Which status is the change in? I know that the approval workflow may go nuts if you start changing dependent fields past the draft status.
Sent from my iPhone > On May 26, 2016, at 9:59 AM, Brittain, Mark <mbritt...@navisite.com> wrote: > > ** > Hi All, > > Running into a strange situation if a user attempts to update the > Class/Change Timing from Normal to Emergency on an existing Change. ON save > (modify) the Class gets set back to Normal and the user gets the following > message ARWARN45538 This change request has been updated since it was opened > and will be refreshed. Now if a user creates a Change with the Class as > Emergency, that works fine. I have run the logs and been through all the > workflow but can’t seem to find why this occurs. > > Any ideas/suggestions would be greatly appreciated. > ARS 7.6.04 SP5 > ITSM 7.6.04 SP2 > > Thanks > Mark > > Mark Brittain > Sr. Systems Engineer - ITSM > ITILv3 Foundation, Continual Service Improvement > NaviSite, Inc. – A Time Warner Cable Company > mbritt...@navisite.com > Office: 315.634.9337 > Mobile: 315.882.5360 > <image001.gif> > > > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely for > the use of the individual or entity to which it is addressed. If you are not > the intended recipient of this E-mail, you are hereby notified that any > dissemination, distribution, copying, or action taken in relation to the > contents of and attachments to this E-mail is strictly prohibited and may be > unlawful. If you have received this E-mail in error, please notify the sender > immediately and permanently delete the original and any copy of this E-mail > and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
