Dear Mark, Thank you for sharing the used case.
The behavior you noticed in 7.6.04 release of Change Management is a known Defect *SW00438538* You can reach out to BMC Customer support to get the hotfix. Also you may want to check the knowledge article *000110366 *and test the hotfix attached. BMC Knowledge Article: *https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000110366 <https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000110366>* I hope this helps. Regards, Kunal Das On Thu, May 26, 2016 at 7:29 PM, Brittain, Mark <[email protected]> wrote: > ** > > Hi All, > > > > Running into a strange situation if a user attempts to update the > Class/Change Timing from Normal to Emergency on an existing Change. ON save > (modify) the Class gets set back to Normal and the user gets the following > message ARWARN45538 This change request has been updated since it was > opened and will be refreshed. Now if a user creates a Change with the Class > as Emergency, that works fine. I have run the logs and been through all the > workflow but can’t seem to find why this occurs. > > > > Any ideas/suggestions would be greatly appreciated. > > ARS 7.6.04 SP5 > > ITSM 7.6.04 SP2 > > > > Thanks > > Mark > > > > *Mark Brittain* > > Sr. Systems Engineer - ITSM > > ITILv3 Foundation, Continual Service Improvement > > *NaviSite, Inc. – A Time Warner Cable Company* > > [email protected] > > Office: 315.634.9337 > > Mobile: 315.882.5360 > > [image: navsig] > > > > ------------------------------ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
