I think that’s it. Thanks Kunal. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of kunal das Sent: Thursday, May 26, 2016 11:22 AM To: [email protected] Subject: Re: Change from Normal to Emergency Error
** Dear Mark, Thank you for sharing the used case. The behavior you noticed in 7.6.04 release of Change Management is a known Defect SW00438538 You can reach out to BMC Customer support to get the hotfix. Also you may want to check the knowledge article 000110366 and test the hotfix attached. BMC Knowledge Article: https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000110366 I hope this helps. Regards, Kunal Das On Thu, May 26, 2016 at 7:29 PM, Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: ** Hi All, Running into a strange situation if a user attempts to update the Class/Change Timing from Normal to Emergency on an existing Change. ON save (modify) the Class gets set back to Normal and the user gets the following message ARWARN45538 This change request has been updated since it was opened and will be refreshed. Now if a user creates a Change with the Class as Emergency, that works fine. I have run the logs and been through all the workflow but can’t seem to find why this occurs. Any ideas/suggestions would be greatly appreciated. ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Sr. Systems Engineer - ITSM ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315.634.9337<tel:315.634.9337> Mobile: 315.882.5360<tel:315.882.5360> [navsig] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
