Hi Joe,
You seem very particular in your requirements. Why not try it out for example
on the AR System community to find out if it works as of your requirements?
https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system
This will allow you to give constructive feedback to make sure the ARSList
will continue to work to your expectations.
Best Regards - Misi, RRR AB, http://rrr.se
> I plan to do that after this service completely stops. No point in doing it
> now and receiving double notifications if it works the same way. That way it
> will be better to know what's really missing after a hard switch. Right now
> I prefer using what already works instead of breaking what already works.
>
> Joe
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Thursday, June 16, 2016 2:42 AM
> To: [email protected]
> Subject: Re: ARSList traction vs Communities...
>
> Hi Joe,
>
> I suggest you start using Communities instead of supplying even more lists
> of
> request. Especially since all of your request are supported by the platform:
>
> * Offline Access
> SOLUTION: Use email notifications
>
> * Notifications of messages
> SOLUTION: Use email notifications
>
> * Ability to create a Personal Archive to a set of folders for easy
> access in
> future so searches for something specific could be restricted to those
> particular folders
> SOLUTION: Use email folders or use the "bookmark" feature of Communities
>
> * Ability to correspond offline to an individual whenever need be
> (such as
> replying to job postings etc) - nice to have but not that important.
> SOLUTION: Replying to email notification is supported, and you can even
> submit
> new discussions using email
>
> * Ability to sort messages off keywords into a folder like mechanism
> like we
> do on ARS List emails using subject line prefixes..
> SOLUTION: Use email folders like you do today for sorting. ARSList emails
> will
> always have a common subject line prefix. On communities itself you can just
> watch the ARSList communitiy and all else will not be shown.
>
> * Delete irrelevant content (quite important) using individual
> perspective
> rather than just having moderators do it at a admin level.. Without this it
> means any search performed would display all results including irrelevant
> content from a users perspective.
> SOLUTION: Use email notification and delete your emails. Or if you are acive
> enough in the communities you might be granted "move" privileges. I know a
> few
> people who have that. They can then move the content to a more relevant
> community. You can always mark a message as inappropriate and it will be
> taken
> care of.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Offline access is the biggest feature I would want too. I prefer to let my
>> device do its work (download, sort, filter and whatever else that an
>> interface like email or an app would do), so I can view I and interact
> with
>> it whenever and wherever I am at even if not online.
>>
>>
>>
>> I do not really care about the digest either as even when it is and was
>> available, I barely ever used it.
>>
>>
>>
>> Features I would have personally liked for a forum in no particular order
> of
>> weight or preference are:
>>
>> * Offline Access
>> * Notifications of messages
>> * Ability to create a Personal Archive to a set of folders for easy
>> access in future so searches for something specific could be restricted to
>> those particular folders
>> * Ability to correspond offline to an individual whenever need be
>> (such as replying to job postings etc) - nice to have but not that
>> important.
>> * Ability to sort messages off keywords into a folder like mechanism
>> like we do on ARS List emails using subject line prefixes..
>> * Delete irrelevant content (quite important) using individual
>> perspective rather than just having moderators do it at a admin level..
>> Without this it means any search performed would display all results
>> including irrelevant content from a users perspective.
>>
>>
>>
>> These are only some of the things I can think from the top of my head..
> Some
>> of this you can already do with Communities - while all of this is
> possible
>> through an email delivery system or maybe an app if it is designed to
> allow
>> all this.
>>
>>
>>
>> Joe
>>
>>
>>
>> _____
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Rick Westbrock
>> Sent: Tuesday, June 14, 2016 5:12 PM
>> To: [email protected]
>> Subject: Re: ARSList traction vs Communities...
>>
>>
>>
>> I suppose it's a matter of personal preference but I have found it is
>> actually easier for me to quickly scan the subject line and first few
> lines
>> of a Communities post in my Inbox there than wade through e-mails in
> Outlook
>> lately, so much so that I didn't even see these e-mail vs. Communities
>> threads until two weeks late!
>>
>>
>>
>> I would be more than happy to help other users who prefer the e-mail
>> interface by explaining how I use Communities myself (for whatever dubious
>> value that might provide). So far after reading all the comments here the
>> only two things features that I see lacking in Communities are offline
>> access and a digest e-mail. In today's world how often are we really
> without
>> Internet access (outside of air travel) though? To Dan's point a digest
>> e-mail isn't nearly so useful now as it was ten years ago. The only
> downside
>> of the Jive platform for me right now is that I do most of my reading in
> my
>> Inbox which unfortunately does not mark a topic as read so when I go to
> that
>> forum I see a ton of topics marked unread which I have in actuality read
> via
>> the Inbox.
>>
>>
>>
>> After attending the Remedy 9.5 beta webinar today I feel like the
> transition
>> of the ARSList to a new platform this year is very poetic in its timing.
>>
>> I already miss a lot of the great people here when I am reading
> Communities
>> and I think it would be a huge benefit to the greater Remedy audience to
>> have you all participate there, especially in light of BMC's new focus on
>> custom development in the upcoming new version of the platform.
>>
>>
>>
>>
>>
>> -Rick
>>
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Joe D'Souza
>> Sent: Monday, June 13, 2016 5:12 PM
>> To: [email protected]
>> Subject: Re: ARSList traction vs Communities...
>>
>>
>>
>> **
>>
>> And this has been my point all along too.
>>
>>
>>
>> If there are 10 or 20 plus emails a day a day and a plain and simple email
>> client can receive this silently, and you have it all there when you need
> it
>> irrespective of whether or not you are online at that moment, it is a
>> simpler, less cumbersome way. On communities however simple they may make
>> it, its still means you need to load those 10 or 20 pages separately. I
> had
>> given communities a try when Mathew had sold the idea to me at the RUG 3
>> years ago and I did create a couple of accounts and lurked around the
>> communities for a short time but did not find it to be less time consuming
> -
>> on the contrary more time consuming than receiving emails and seeing all
> the
>> info you need right there and replying if you need to there.. Gradually
>> without even me realizing I kind of slowly drifted away from using
>> Communities although I should still have my user accounts there.
>>
>>
>>
>> Joe
>>
>>
>>
>> _____
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Rick Cook
>> Sent: Friday, June 10, 2016 11:09 AM
>> To: [email protected]
>> Subject: Re: ARSList traction vs Communities...
>>
>>
>>
>> **
>>
>> For me, it looks revolves around the end user experience. It doesn't
> matter
>> what the format or hosting system is, what matters is ease of use and
>> positive experience with that usage.
>>
>> The ARSlist has delivered both in spades. No clunky, over developed Web
>> page that makes me sign in every 5 minutes, no poorly designed search
>> algorithms, just a simple yet configurable search engine requiring only
> the
>> UI I already have on every device I own.
>> Isn't that simplicity what the BMC "visionaries" have been telling us that
>> customers want? How about eating your own dog food here, BMC? Build a
>> better mousetrap - one with the simplicity of an email interface and the
>> power of the BMC data stores behind it.
>>
>> Rick
>>
>> On Jun 10, 2016 08:01, "JD Hood" <[email protected]> wrote:
>>
>> **
>>
>> My personal opinion of Communities (and opinions will vary) is that it is
>> has some very good info in it -- but more often than not when I search,
> the
>> results are *mostly* useless. There's a lot of chaff to winnow through
>> before you can get to the good grain.
>>
>>
>>
>> And it could just be my bad luck looking for oddball stuff; however, more
>> often than not, Communities seems like an extension of support and I'm
>> always spending more time trying to get around the initial contact (the
>> outsourced call-center script-reader over in Puna) so I can reach someone
>> who is somewhat familiar with developing in whatever area my issue is in.
>>
>>
>>
>> Contrast that with the ARSList where someone can pose a development
> question
>> and have multiple, valid options from other experienced devs *almost*
> before
>> their finger is fully lifted off the mouse key from asking their question.
>> That may be an exaggeration, but the ARSList can be spooky fast compared
> to
>> BMC Support. Also, consider this comparison: How many times have you
> stumped
>> the ARSList vs. How many times have you stumped BMC support? I don't know
>> about you, but I eventually solve my own issue before BMC can figure it
> out
>> about half the time.
>>
>>
>>
>> Now, there is nothing stopping Communities from evolving into an
>> "ARSList-like" culture and for some things, it may be close. But in
> general,
>> I only go to Communities after I have exhausted all other possibilities
> and
>> before I completely give up and contact Puna to start that exercise in
>> frustration (You know the drill -- it begins with them asking for logs
> that
>> you had already attached to the ticket when you submitted it...).
>>
>>
>>
>> At this point, moving the ARSList to Communities makes me *VERY* nervous
> for
>> the future of the ARSList. I understand that it's looking for a home
> and/or
>> funding. WE SHOULD ALSO RECOGNIZE THAT DAN HAS DONE AN ADMIRABLE JOB WITH
> IT
>> AND SHOULD BE REWARDED FOR HIS CONSIDERABLE EFFORTS SOMEHOW. I just hope
>> that -- due to some BMC corporate anti-ARSList bias (and to be clear, I
> have
>> NO IDEA if that bias even exists) -- they don't try to herd folks away
> from
>> it by wadding it up and throwing into an obscure, throttled,
> low-bandwidth,
>> BMC controlled corner where it's not indexed and stuffed under some
>> intentionally-crippled search engine so it's difficult to use. That would
> be
>> a *damn* shame. What my paranoia prefers is a fully autonomous ARSList.
>> Personally, I would not mind if you added a paypal account (or whatever)
> so
>> the ARSList subscribers can contribute towards it's maintenance and
> hosting,
>> along with a fund drive a few times a year as needed.
>>
>>
>>
>> Now all that hot air is likely just a product of my fevered,
>> corporate-paranoia fueled imagination and everything will actually be
>> peaches & cream if the ARSList is absorbed into the BMC Communities
>> "hive-mind". At least, I certainly hope so. Either way, I am positive
> life
>> will go on no matter where the ARSList winds up, either for better or
> worse.
>>
>>
>>
>> And please don't make fun of me if I cover my eyes and grimmace until
> after
>> whatever is going to happen has happened.
>>
>>
>>
>> Best of luck! I hope it all works out!
>>
>> -JDHood
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 9, 2016 at 7:17 PM, Joe D'Souza <[email protected]> wrote:
>>
>> And that is my point about an app. I think if BMC built a mobile
> communities
>> app and had that available to the community, there might have been a lot
>> more hits than just the high teens.. Not everyone hitting the article from
>> the app might have actually read the whole article, but at least there
> would
>> probably be more hits.. There is no way of knowing for sure if all the 19
>> that actually hit that article actually did read the whole thing anyway
>> unless they responded to it. If I were to sport a guess, maybe only 40 to
>> 50% of users opening any web page read the significant part of a web page
>> anyways before their attention goes else where on another tab on their
>> browser or another link.
>>
>> On a messaging system however, I would assume that a higher percentage of
>> users hitting that message would actually read a significant part of that
>> message before discarding it if they do not wish to reply to it.
>>
>> I may have a somewhat negative view of the communities but I see it more
>> like Facebook. I created an account just because my peers would have liked
>> me to be on it. But I very rarely ever actively use it unless someone
>> specifically sends me a message or somehow something actually did manage
> to
>> catch my attention there.. Email however feels a lot more personal to me
> so
>> I tend to respond to emails anyone sends me even though it's a 20+ year
> old
>> system.. That apart from the ability to access it when offline is my pro
>> stand for email rather than a web community.
>>
>> Joe
>>
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, June 09, 2016 4:11 AM
>> To: [email protected]
>> Subject: Re: ARSList traction vs Communities...
>>
>> Hi,
>>
>> 24 hours since the original post to ARSList.
>>
>> 19 pages views referred via ARSList and 16 from BMC Communities. But this
> is
>> a
>> 30 day old post from Communities and it has a total of 211 referrals
> during
>> these 30 days.
>>
>> I got one personal email regarding this out of ARSList and no public
>> response.
>>
>> On communities we have 44 comments, but I note that 95% of these were made
>> by
>> the usual suspects (LJ Longwing, Jason Miller, Matthieu Laurenceau, Rick
>> Westbrock and myself). These people are all quite active on ARSList as
> well,
>> and if the post started here we might have received a lively interaction
>> here
>> instead.
>>
>> All in all I think that BMC Communities has some great features for
>> interacting and pinging friends that you think may have something to add
> to
>> a
>> conversation. The total volume of content in BMC Communities is too great
> to
>> read, but it has features to filter and get notification emails.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>>> Hi,
>>>
>>> Let us put the ARSList to the test in terms of traction/conversion.
>>>
>>> One month ago I published the "BMC Engage Bubble Agenda" in Communities,
>> and
>>> we now have 195 hits on that page.
>>>
>>> The Engage Bubble Agenda in itself is a test to create a better, more fun
>> and
>>> more interesting user experience of browsing Engage topics. Useful before
>> you
>>> decide to go as well as when you are planning which sessions to actually
>>> attend.
>>>
>>> Access the Bubbel Agenda using this link to verify the traction of the
>>> ARSList:
>>> https://rrr.se/cgi/index?pg=engage2016
>> <https://rrr.se/cgi/index?pg=engage2016&arslist> &arslist
>>>
>>> If you like it and want to boost the corresponding Communities document
> go
>>> here and click LIKE: https://communities.bmc.com/docs/DOC-42206
>>>
>>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>>
>>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>>> Find these products, and many free tools and utilities, at http://rrr.se.
>>>
>>>
>>
> ____________________________________________________________________________
>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>
>>
> ____________________________________________________________________________
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>
> ____________________________________________________________________________
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
> ____________________________________________________________________________
> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ____________________________________________________________________________
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
