My personal opinion of Communities (and opinions will vary) is that it is has some very good info in it -- but more often than not when I search, the results are *mostly* useless. There's a lot of chaff to winnow through before you can get to the good grain.
And it could just be my bad luck looking for oddball stuff; however, more often than not, Communities seems like an extension of support and I'm always spending more time trying to get around the initial contact (the outsourced call-center script-reader over in Puna) so I can reach someone who is somewhat familiar with developing in whatever area my issue is in. Contrast that with the ARSList where someone can pose a development question and have multiple, valid options from other experienced devs *almost* before their finger is fully lifted off the mouse key from asking their question. That may be an exaggeration, but the ARSList can be spooky fast compared to BMC Support. Also, consider this comparison: How many times have you stumped the ARSList vs. How many times have you stumped BMC support? I don't know about you, but I eventually solve my own issue before BMC can figure it out about half the time. Now, there is nothing stopping Communities from evolving into an "ARSList-like" culture and for some things, it may be close. But in general, I only go to Communities after I have exhausted all other possibilities and before I completely give up and contact Puna to start that exercise in frustration (You know the drill -- it begins with them asking for logs that you had already attached to the ticket when you submitted it...). At this point, moving the ARSList to Communities makes me *VERY* nervous for the future of the ARSList. I understand that it's looking for a home and/or funding. WE SHOULD ALSO RECOGNIZE THAT DAN HAS DONE AN ADMIRABLE JOB WITH IT AND SHOULD BE REWARDED FOR HIS CONSIDERABLE EFFORTS SOMEHOW. I just hope that -- due to some BMC corporate anti-ARSList bias (and to be clear, I have NO IDEA if that bias even exists) -- they don't try to herd folks away from it by wadding it up and throwing into an obscure, throttled, low-bandwidth, BMC controlled corner where it's not indexed and stuffed under some intentionally-crippled search engine so it's difficult to use. That would be a *damn* shame. What my paranoia prefers is a fully autonomous ARSList. Personally, I would not mind if you added a paypal account (or whatever) so the ARSList subscribers can contribute towards it's maintenance and hosting, along with a fund drive a few times a year as needed. Now all that hot air is likely just a product of my fevered, corporate-paranoia fueled imagination and everything will actually be peaches & cream if the ARSList is absorbed into the BMC Communities "hive-mind". At least, I certainly hope so. Either way, I am positive life will go on no matter where the ARSList winds up, either for better or worse. And please don't make fun of me if I cover my eyes and grimmace until after whatever is going to happen has happened. Best of luck! I hope it all works out! -JDHood On Thu, Jun 9, 2016 at 7:17 PM, Joe D'Souza <[email protected]> wrote: > And that is my point about an app. I think if BMC built a mobile > communities > app and had that available to the community, there might have been a lot > more hits than just the high teens.. Not everyone hitting the article from > the app might have actually read the whole article, but at least there > would > probably be more hits.. There is no way of knowing for sure if all the 19 > that actually hit that article actually did read the whole thing anyway > unless they responded to it. If I were to sport a guess, maybe only 40 to > 50% of users opening any web page read the significant part of a web page > anyways before their attention goes else where on another tab on their > browser or another link. > > On a messaging system however, I would assume that a higher percentage of > users hitting that message would actually read a significant part of that > message before discarding it if they do not wish to reply to it. > > I may have a somewhat negative view of the communities but I see it more > like Facebook. I created an account just because my peers would have liked > me to be on it. But I very rarely ever actively use it unless someone > specifically sends me a message or somehow something actually did manage to > catch my attention there.. Email however feels a lot more personal to me so > I tend to respond to emails anyone sends me even though it's a 20+ year old > system.. That apart from the ability to access it when offline is my pro > stand for email rather than a web community. > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Thursday, June 09, 2016 4:11 AM > To: [email protected] > Subject: Re: ARSList traction vs Communities... > > Hi, > > 24 hours since the original post to ARSList. > > 19 pages views referred via ARSList and 16 from BMC Communities. But this > is > a > 30 day old post from Communities and it has a total of 211 referrals during > these 30 days. > > I got one personal email regarding this out of ARSList and no public > response. > > On communities we have 44 comments, but I note that 95% of these were made > by > the usual suspects (LJ Longwing, Jason Miller, Matthieu Laurenceau, Rick > Westbrock and myself). These people are all quite active on ARSList as > well, > and if the post started here we might have received a lively interaction > here > instead. > > All in all I think that BMC Communities has some great features for > interacting and pinging friends that you think may have something to add to > a > conversation. The total volume of content in BMC Communities is too great > to > read, but it has features to filter and get notification emails. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Hi, > > > > Let us put the ARSList to the test in terms of traction/conversion. > > > > One month ago I published the "BMC Engage Bubble Agenda" in Communities, > and > > we now have 195 hits on that page. > > > > The Engage Bubble Agenda in itself is a test to create a better, more fun > and > > more interesting user experience of browsing Engage topics. Useful before > you > > decide to go as well as when you are planning which sessions to actually > > attend. > > > > Access the Bubbel Agenda using this link to verify the traction of the > > ARSList: > > https://rrr.se/cgi/index?pg=engage2016&arslist > > > > If you like it and want to boost the corresponding Communities document > go > > here and click LIKE: https://communities.bmc.com/docs/DOC-42206 > > > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > > > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > > Find these products, and many free tools and utilities, at http://rrr.se > . > > > > > > ____________________________________________________________________________ > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
