Hi Joe,
I suggest you start using Communities instead of supplying even more lists of
request. Especially since all of your request are supported by the platform:
* Offline Access
SOLUTION: Use email notifications
* Notifications of messages
SOLUTION: Use email notifications
* Ability to create a Personal Archive to a set of folders for easy
access in
future so searches for something specific could be restricted to those
particular folders
SOLUTION: Use email folders or use the "bookmark" feature of Communities
* Ability to correspond offline to an individual whenever need be (such as
replying to job postings etc) - nice to have but not that important.
SOLUTION: Replying to email notification is supported, and you can even submit
new discussions using email
* Ability to sort messages off keywords into a folder like mechanism like
we
do on ARS List emails using subject line prefixes..
SOLUTION: Use email folders like you do today for sorting. ARSList emails will
always have a common subject line prefix. On communities itself you can just
watch the ARSList communitiy and all else will not be shown.
* Delete irrelevant content (quite important) using individual perspective
rather than just having moderators do it at a admin level.. Without this it
means any search performed would display all results including irrelevant
content from a users perspective.
SOLUTION: Use email notification and delete your emails. Or if you are acive
enough in the communities you might be granted "move" privileges. I know a few
people who have that. They can then move the content to a more relevant
community. You can always mark a message as inappropriate and it will be taken
care of.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Offline access is the biggest feature I would want too. I prefer to let my
> device do its work (download, sort, filter and whatever else that an
> interface like email or an app would do), so I can view I and interact with
> it whenever and wherever I am at even if not online.
>
>
>
> I do not really care about the digest either as even when it is and was
> available, I barely ever used it.
>
>
>
> Features I would have personally liked for a forum in no particular order of
> weight or preference are:
>
> * Offline Access
> * Notifications of messages
> * Ability to create a Personal Archive to a set of folders for easy
> access in future so searches for something specific could be restricted to
> those particular folders
> * Ability to correspond offline to an individual whenever need be
> (such as replying to job postings etc) - nice to have but not that
> important.
> * Ability to sort messages off keywords into a folder like mechanism
> like we do on ARS List emails using subject line prefixes..
> * Delete irrelevant content (quite important) using individual
> perspective rather than just having moderators do it at a admin level..
> Without this it means any search performed would display all results
> including irrelevant content from a users perspective.
>
>
>
> These are only some of the things I can think from the top of my head.. Some
> of this you can already do with Communities - while all of this is possible
> through an email delivery system or maybe an app if it is designed to allow
> all this.
>
>
>
> Joe
>
>
>
> _____
>
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Rick Westbrock
> Sent: Tuesday, June 14, 2016 5:12 PM
> To: [email protected]
> Subject: Re: ARSList traction vs Communities...
>
>
>
> I suppose it's a matter of personal preference but I have found it is
> actually easier for me to quickly scan the subject line and first few lines
> of a Communities post in my Inbox there than wade through e-mails in Outlook
> lately, so much so that I didn't even see these e-mail vs. Communities
> threads until two weeks late!
>
>
>
> I would be more than happy to help other users who prefer the e-mail
> interface by explaining how I use Communities myself (for whatever dubious
> value that might provide). So far after reading all the comments here the
> only two things features that I see lacking in Communities are offline
> access and a digest e-mail. In today's world how often are we really without
> Internet access (outside of air travel) though? To Dan's point a digest
> e-mail isn't nearly so useful now as it was ten years ago. The only downside
> of the Jive platform for me right now is that I do most of my reading in my
> Inbox which unfortunately does not mark a topic as read so when I go to that
> forum I see a ton of topics marked unread which I have in actuality read via
> the Inbox.
>
>
>
> After attending the Remedy 9.5 beta webinar today I feel like the transition
> of the ARSList to a new platform this year is very poetic in its timing.
>
> I already miss a lot of the great people here when I am reading Communities
> and I think it would be a huge benefit to the greater Remedy audience to
> have you all participate there, especially in light of BMC's new focus on
> custom development in the upcoming new version of the platform.
>
>
>
>
>
> -Rick
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Joe D'Souza
> Sent: Monday, June 13, 2016 5:12 PM
> To: [email protected]
> Subject: Re: ARSList traction vs Communities...
>
>
>
> **
>
> And this has been my point all along too.
>
>
>
> If there are 10 or 20 plus emails a day a day and a plain and simple email
> client can receive this silently, and you have it all there when you need it
> irrespective of whether or not you are online at that moment, it is a
> simpler, less cumbersome way. On communities however simple they may make
> it, its still means you need to load those 10 or 20 pages separately. I had
> given communities a try when Mathew had sold the idea to me at the RUG 3
> years ago and I did create a couple of accounts and lurked around the
> communities for a short time but did not find it to be less time consuming -
> on the contrary more time consuming than receiving emails and seeing all the
> info you need right there and replying if you need to there.. Gradually
> without even me realizing I kind of slowly drifted away from using
> Communities although I should still have my user accounts there.
>
>
>
> Joe
>
>
>
> _____
>
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Rick Cook
> Sent: Friday, June 10, 2016 11:09 AM
> To: [email protected]
> Subject: Re: ARSList traction vs Communities...
>
>
>
> **
>
> For me, it looks revolves around the end user experience. It doesn't matter
> what the format or hosting system is, what matters is ease of use and
> positive experience with that usage.
>
> The ARSlist has delivered both in spades. No clunky, over developed Web
> page that makes me sign in every 5 minutes, no poorly designed search
> algorithms, just a simple yet configurable search engine requiring only the
> UI I already have on every device I own.
> Isn't that simplicity what the BMC "visionaries" have been telling us that
> customers want? How about eating your own dog food here, BMC? Build a
> better mousetrap - one with the simplicity of an email interface and the
> power of the BMC data stores behind it.
>
> Rick
>
> On Jun 10, 2016 08:01, "JD Hood" <[email protected]> wrote:
>
> **
>
> My personal opinion of Communities (and opinions will vary) is that it is
> has some very good info in it -- but more often than not when I search, the
> results are *mostly* useless. There's a lot of chaff to winnow through
> before you can get to the good grain.
>
>
>
> And it could just be my bad luck looking for oddball stuff; however, more
> often than not, Communities seems like an extension of support and I'm
> always spending more time trying to get around the initial contact (the
> outsourced call-center script-reader over in Puna) so I can reach someone
> who is somewhat familiar with developing in whatever area my issue is in.
>
>
>
> Contrast that with the ARSList where someone can pose a development question
> and have multiple, valid options from other experienced devs *almost* before
> their finger is fully lifted off the mouse key from asking their question.
> That may be an exaggeration, but the ARSList can be spooky fast compared to
> BMC Support. Also, consider this comparison: How many times have you stumped
> the ARSList vs. How many times have you stumped BMC support? I don't know
> about you, but I eventually solve my own issue before BMC can figure it out
> about half the time.
>
>
>
> Now, there is nothing stopping Communities from evolving into an
> "ARSList-like" culture and for some things, it may be close. But in general,
> I only go to Communities after I have exhausted all other possibilities and
> before I completely give up and contact Puna to start that exercise in
> frustration (You know the drill -- it begins with them asking for logs that
> you had already attached to the ticket when you submitted it...).
>
>
>
> At this point, moving the ARSList to Communities makes me *VERY* nervous for
> the future of the ARSList. I understand that it's looking for a home and/or
> funding. WE SHOULD ALSO RECOGNIZE THAT DAN HAS DONE AN ADMIRABLE JOB WITH IT
> AND SHOULD BE REWARDED FOR HIS CONSIDERABLE EFFORTS SOMEHOW. I just hope
> that -- due to some BMC corporate anti-ARSList bias (and to be clear, I have
> NO IDEA if that bias even exists) -- they don't try to herd folks away from
> it by wadding it up and throwing into an obscure, throttled, low-bandwidth,
> BMC controlled corner where it's not indexed and stuffed under some
> intentionally-crippled search engine so it's difficult to use. That would be
> a *damn* shame. What my paranoia prefers is a fully autonomous ARSList.
> Personally, I would not mind if you added a paypal account (or whatever) so
> the ARSList subscribers can contribute towards it's maintenance and hosting,
> along with a fund drive a few times a year as needed.
>
>
>
> Now all that hot air is likely just a product of my fevered,
> corporate-paranoia fueled imagination and everything will actually be
> peaches & cream if the ARSList is absorbed into the BMC Communities
> "hive-mind". At least, I certainly hope so. Either way, I am positive life
> will go on no matter where the ARSList winds up, either for better or worse.
>
>
>
> And please don't make fun of me if I cover my eyes and grimmace until after
> whatever is going to happen has happened.
>
>
>
> Best of luck! I hope it all works out!
>
> -JDHood
>
>
>
>
>
>
>
>
>
>
>
> On Thu, Jun 9, 2016 at 7:17 PM, Joe D'Souza <[email protected]> wrote:
>
> And that is my point about an app. I think if BMC built a mobile communities
> app and had that available to the community, there might have been a lot
> more hits than just the high teens.. Not everyone hitting the article from
> the app might have actually read the whole article, but at least there would
> probably be more hits.. There is no way of knowing for sure if all the 19
> that actually hit that article actually did read the whole thing anyway
> unless they responded to it. If I were to sport a guess, maybe only 40 to
> 50% of users opening any web page read the significant part of a web page
> anyways before their attention goes else where on another tab on their
> browser or another link.
>
> On a messaging system however, I would assume that a higher percentage of
> users hitting that message would actually read a significant part of that
> message before discarding it if they do not wish to reply to it.
>
> I may have a somewhat negative view of the communities but I see it more
> like Facebook. I created an account just because my peers would have liked
> me to be on it. But I very rarely ever actively use it unless someone
> specifically sends me a message or somehow something actually did manage to
> catch my attention there.. Email however feels a lot more personal to me so
> I tend to respond to emails anyone sends me even though it's a 20+ year old
> system.. That apart from the ability to access it when offline is my pro
> stand for email rather than a web community.
>
> Joe
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Thursday, June 09, 2016 4:11 AM
> To: [email protected]
> Subject: Re: ARSList traction vs Communities...
>
> Hi,
>
> 24 hours since the original post to ARSList.
>
> 19 pages views referred via ARSList and 16 from BMC Communities. But this is
> a
> 30 day old post from Communities and it has a total of 211 referrals during
> these 30 days.
>
> I got one personal email regarding this out of ARSList and no public
> response.
>
> On communities we have 44 comments, but I note that 95% of these were made
> by
> the usual suspects (LJ Longwing, Jason Miller, Matthieu Laurenceau, Rick
> Westbrock and myself). These people are all quite active on ARSList as well,
> and if the post started here we might have received a lively interaction
> here
> instead.
>
> All in all I think that BMC Communities has some great features for
> interacting and pinging friends that you think may have something to add to
> a
> conversation. The total volume of content in BMC Communities is too great to
> read, but it has features to filter and get notification emails.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi,
>>
>> Let us put the ARSList to the test in terms of traction/conversion.
>>
>> One month ago I published the "BMC Engage Bubble Agenda" in Communities,
> and
>> we now have 195 hits on that page.
>>
>> The Engage Bubble Agenda in itself is a test to create a better, more fun
> and
>> more interesting user experience of browsing Engage topics. Useful before
> you
>> decide to go as well as when you are planning which sessions to actually
>> attend.
>>
>> Access the Bubbel Agenda using this link to verify the traction of the
>> ARSList:
>> https://rrr.se/cgi/index?pg=engage2016
> <https://rrr.se/cgi/index?pg=engage2016&arslist> &arslist
>>
>> If you like it and want to boost the corresponding Communities document go
>> here and click LIKE: https://communities.bmc.com/docs/DOC-42206
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>>
> ____________________________________________________________________________
> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ____________________________________________________________________________
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> ____________________________________________________________________________
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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