Mark, Smart Monitoring from the LB is always a critical thing, yet the discussion doesn't usually start till you have your exact situation and people start looking into 'what can the LB do to determine if a web/app node is ACTUALLY online'. I've dealt with this in the past. My solution for it was to write a program that 'exercised' the Remedy system, log on, do some queries, etc...whatever it is you feel is appropriate to verify that the node is working properly. Have that program 'do something' that the LB can use to determine 'up or down'....as you found, port monitoring doesn't work, not on the Remedy process at least....do you have any quality programmers that can exercise Remedy server via API, and do something like put a file on the filesystem that the LB can look for?
On Mon, Jul 11, 2016 at 7:12 AM, Brittain, Mark <mbritt...@navisite.com> wrote: > ** > > Hi All > > > > I have two mid-tiers and two AR Servers in a server group with netscaler > load balancing in-between. Had a situation where the second AR Server in > the group stopped responding but the load balancing did not detect this and > whole server group became inaccessible. Digging a little deeper into the > load balancing determined the netscaler pings the per port but doesn’t go > any deeper. So in this situation, the port was up and netscaler continued > to push traffic to the hung server. > > > > Is there something better that netscaler can monitor that would detect > when the AR Server stops? If not, is there any way to ensure that if one > server quits, everything goes to the other server and users are not > interrupted? > > > > ARS 7.6.04 SP5 > > ITSM 7.6.04 SP2 > > Mid-Tier 7.6.04 SP5 > > > > Thanks > > Mark > > > > *Mark Brittain * | Sr. Systems Engineer | 315.637.9337 O 315.882.5360 M > > 125 Elwood Davis Road | Syracuse NY 13212 > > [image: Navisite] > > > > ------------------------------ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
