Hi Group,
I have a pretty basic questions regarding Remedy Web Services
which I am trying to figure out. We are trying to establish a bi
directional flow between remedy and Jira. When a ticket is created in Jira
(Incident) it's also created in remedy for certain request types and vice
verso. We are using SOAP calls for this purpose. I have the ticket
creation/updates in remedy part defined and we have tested it to be working
fine. I am stuck when it comes to publishing data from remedy. How do we
exactly trigger this from remedy? I have received a wsdl from the jira team
but am unable to figure out how to send data from remedy on let's say
ticket creation or worklog updates? Any Help into explaining process this
will be greatly appreciated.
--
Thanks
Shiva V
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