Thanks Fred for your response! I was able to get the filter in place to push the data to the wsdl hosted by Jira. I do now run accross the following error.
Error encountered while executing a Web Service : ; nested exception is: java.lang.ClassCastException: org.apache.axis.message.Text cannot be cast to org.apache.axis.message.SOAPBodyElement (ARERR 9130) Here is an excerpt from the arjavaplugin log. Any ideas what the issue could be? Thanks a lot in advance!! 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>java.lang.ClassCastException: org.apache.axis.message.Text cannot be cast to org.apache.axis.message.SOAPBodyElement 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>WS timeout setting = 100 sec 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>AxisFault during = 32 millisec 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>soapService = Update_JIRA_From_Remedy-service5 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>soapMethod = updateJIRAComment 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>soapURL = http://10.240.90.81:80/WebService/Update_JIRA_From_Remedy-service5.serviceagent/Update_JIRAComment 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>soapNamespace = http://www.tibco.com/schemas/JIRAIntegration/SharedResource/XSD/Schema.xsd 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>soapInputDocument = <?xml version="1.0" encoding="windows-1252"?> <ns0:ROOT xmlns:ns0=" http://www.tibco.com/schemas/JIRAIntegration/SharedResource/XSD/Schema.xsd"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance";> <ns0:Summary/> <ns0:Notes>testing remedy </ns0:Notes> <ns0:Incident_Number>INC000001134023</ns0:Incident_Number> <ns0:JIRA_Ticket_Number>WLG</ns0:JIRA_Ticket_Number> </ns0:ROOT> 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>soapOperationDoc = <?xml version="1.0" encoding="UTF-8"?> <operation bindingStyle="document" name="updateJIRAComment" soapActionURI="/WebService/Update_JIRA_From_Remedy-service5.serviceagent/Update_JIRACommentEndpoint5/updateJIRAComment" type="create" useStyle="literal"> <arOptions> <setOptions> <type>setFirst</type> <documentType>full</documentType> </setOptions> </arOptions> <inputMapping name="RemedyUpdate" namespace=" http://www.tibco.com/schemas/JIRAIntegration/SharedResource/XSD/Schema.xsd"; topLevelElement="RemedyUpdate"/> <outputMapping name="OutputToRemedy" namespace=" http://www.tibco.com/schemas/JIRAIntegration/SharedResource/XSD/Schema.xsd"; topLevelElement="updateJIRACommentResponse"/> </operation> 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>soapAction = /WebService/Update_JIRA_From_Remedy-service5.serviceagent/Update_JIRACommentEndpoint5/updateJIRAComment 2016-10-26 20:57:29,452 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>soapMethod = updateJIRAComment 2016-10-26 20:57:29,467 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>java.lang.ClassCastException: org.apache.axis.message.Text cannot be cast to org.apache.axis.message.SOAPBodyElement 2016-10-26 20:57:29,467 ERROR [pool-4-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE ERROR (9130): Error encountered while executing a Web Service; ; nested exception is: java.lang.ClassCastException: org.apache.axis.message.Text cannot be cast to org.apache.axis.message.SOAPBodyElement at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:158) at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:151) at com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) 2016-10-26 20:58:33,456 WARN [pool-4-thread-2] com.bmc.arsys.pdi.ardbc.ARPentahoPlugin (?:?) - Unable to get status for execution instance JBGAA5V0H374FAOA9KDMWY1BH9FC83 for job LDAP_People_IBM_QA from Carte Server odcrmdwxapp02.corp.oncor.com java.net.ConnectException: Connection timed out: connect at java.net.DualStackPlainSocketImpl.connect0(Native Method) at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) at java.net.AbstractPlainSocketImpl.connect(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.<init>(Unknown Source) at java.net.Socket.<init>(Unknown Source) at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:79) at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:121) at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:706) at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:386) at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:170) at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396) at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324) at org.pentaho.di.cluster.SlaveServer.execService(Unknown Source) at org.pentaho.di.cluster.SlaveServer.getJobStatus(Unknown Source) at com.bmc.arsys.pdi.ardbc.ARPentahoPlugin.getObjectStatusEntry(Unknown Source) at com.bmc.arsys.pdi.ardbc.ARPentahoPlugin.getEntry(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGet(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGet_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGet_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) THanks Shiva V On Mon, Oct 24, 2016 at 3:03 PM, Grooms, Frederick W < [email protected]> wrote: > ** > > For Remedy to push to Jira you will do a Set Fields action in Remedy that > calls the Jira web service and pushes the data to them. > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Sivarama Velicheti > *Sent:* Monday, October 24, 2016 2:37 PM > *To:* [email protected] > *Subject:* Publish Web Services from BMC Remedy based on AR Server Event > > > > ** > > Hi Group, > > I have a pretty basic questions regarding Remedy Web Services > which I am trying to figure out. We are trying to establish a bi > directional flow between remedy and Jira. When a ticket is created in Jira > (Incident) it's also created in remedy for certain request types and vice > verso. We are using SOAP calls for this purpose. I have the ticket > creation/updates in remedy part defined and we have tested it to be working > fine. I am stuck when it comes to publishing data from remedy. How do we > exactly trigger this from remedy? I have received a wsdl from the jira team > but am unable to figure out how to send data from remedy on let's say > ticket creation or worklog updates? Any Help into explaining process this > will be greatly appreciated. > > > -- > > Thanks > > Shiva V > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Thanks Shiva _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
