Hi, Not sure if your issue is in the creation of the SRD itself, or in trying to spawn a Change via that SRD, so...
Have you configured one or more support staff with the functional role of "Change Manager" for auto assignment? Is auto assignment enabled for Change Requests? Does the SRD meet the configured auto-assignment criteria for an enabled Change-Manager? And if that fails, manually select a Change Manager on the Change Template that the SRD uses (select the change manager using the menu on the Template's Change Manager field to ensure they are valid) and see if that works. Thanks, -JDHood On Mon, Dec 26, 2016 at 6:08 AM, Bhalchandra Deshmukh <[email protected] > wrote: > ** > > > Hello Team, > > > > We are using ARS 9.1 and facing following problem. > > > We are trying to create SRD for a generic change request but stuck to a > point where not able to resolve this error as mentioned below > > > > 1440105: "", "No change manager group could be found. Manually select a > group from the menus. If no group with an individual in the functional role > of infrastructure change manager is defined, notify your System > Administrator."; > > > > Though we had set up change manager to tackle this issue but no luck. > > Could you please guide us to resolve this error so we can proceed. > > > > We have followed steps to create SRD, so kindly correct if anyone of these > are wrong or anything missed in between > > > > 1. AOT Creation > > 2. PDT creation > > 3. SRD creation > > > Can somebody suggest the solution ? > > > Thanks & Regards, > > Bhalchandra Deshmukh > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
